Job Description

We are looking for a Project Management Office (PMO) Managerfor a global manufacturing company in Västerås.

Start is in ASAP, 12-months limited contract to begin with, possibility of extension after that.

IS Project Manager - ServiceNow Greenfield Implementation

Core Role Overview

End-to-end project lead responsible for planning, executing, monitoring, controlling, and closing a brand-new ServiceNow greenfield implementation project. Owns project scope, timeline, budget, resource allocation, stakeholder management, risk mitigation, and successful go-live of the fully configured ServiceNow instance, ensuring alignment with business objectives, IT governance, and ServiceNow product standards. Acts as the single point of accountability for all project deliverables and cross-functional team coordination.

Key Responsibilities

Project Planning & Governance (Greenfield-Specific)

• Develop a detailed, greenfield-focused project charter, scope statement, work breakdown structure (WBS), project schedule, budget, and resource plan tailored to building a new ServiceNow instance from zero configuration

• Define project governance framework, including steering committee meetings, decision-making protocols, change control processes, and milestone tracking for all implementation phases (discovery, design, build, test, train, deploy, post-go-live support)

• Collaborate with executive stakeholders to align project goals with organizational IT strategy, service desk transformation goals, and compliance requirements (ITIL, SOX, GDPR, industry-specific regulations)

Cross-Functional Team Leadership & Resource Management

• Lead and coordinate a cross-functional team including technical architects, business analysts, QA testers, IT support teams, end-user subject matter experts (SMEs), and vendor/ServiceNow partner resources

• Manage resource allocation, workload balancing, and performance tracking for all project team members, ensuring accountability for greenfield build and configuration tasks

• Facilitate daily standups, weekly progress meetings, and phase gate reviews to resolve roadblocks, align on priorities, and keep the project on schedule and budget

• Liaise with external ServiceNow implementation partners/vendors to manage deliverables, SLAs, and technical support for platform configuration and licensing

Scope, Risk & Issue Management

• Enforce strict scope control for the greenfield implementation; manage all change requests via formal change management processes to prevent scope creep and budget overruns

• Identify, assess, and mitigate project-specific risks (e.g., configuration delays, stakeholder misalignment, user resistance, licensing gaps, technical integration roadblocks) and develop contingency plans for high-priority risks

• Proactively resolve project issues, escalate critical risks/delays to executive stakeholders, and implement corrective actions to keep the project on track

Stakeholder Communication & Reporting

• Serve as the primary point of contact for executive sponsors, business leaders, IT teams, and end-users throughout the greenfield implementation

• Provide regular, transparent project status reports (weekly/monthly) including progress against milestones, budget usage, risk updates, and deliverable status

• Conduct stakeholder workshops to gather feedback, align on design decisions, and secure sign-off for critical project phases (design freeze, UAT completion, production go-live)

Testing, Deployment & Post-Go-Live Oversight

• Oversee user acceptance testing (UAT), integration testing, and performance testing for the new ServiceNow instance, ensuring all configured modules meet business requirements

• Plan and execute the production go-live strategy, including cutover planning, data validation (for initial master data load), and hypercare support post-deployment

• Monitor post-go-live platform performance, user adoption, and issue resolution; coordinate closure of project punch lists and final project handover to IT support teams

• Lead project closure activities, including lessons learned documentation, final budget reconciliation, and project sign-off from stakeholders

Required Background & Qualifications

Mandatory Technical & Professional Experience

• 5+ years of professional experience as an IS/IT Project Manager, with 2+ years of direct ServiceNow implementation experience (greenfield implementation experience highly preferred)

• Proven track record leading end-to-end IT implementation projects, including full lifecycle planning, execution, and go-live

• Working knowledge of ServiceNow platform fundamentals, core modules (ITSM, Incident, Problem, Change, Request Fulfillment, Service Catalog, Project Portfolio Management), and greenfield implementation methodologies

• Formal project management certification: PMP (Project Management Professional), CSM (Certified Scrum Master), PRINCE2, or ServiceNow Certified Project Manager (CPM) – at least one required

• Experience with project management tools: MS Project, Azure DevOps, Smartsheet

Mandatory Soft & Leadership Skills

• Strong cross-functional leadership, stakeholder management, and executive communication skills

• Excellent problem-solving, conflict resolution, and decision-making abilities in fast-paced implementation environments

• Ability to balance technical requirements with business needs and manage competing priorities

• Strong organizational skills, attention to detail, and ability to manage multiple workstreams simultaneously

Work Language: Swedish and English

Preferred Qualifications

• ITIL Foundation or higher certification (critical for ITSM-aligned ServiceNow implementations)

• Experience with other ServiceNow modules (ITOM, ITBM, HRSD, CSM, SPM) or industry-specific configurations

• Experience working with global or cross-regional teams and remote implementation resources

• Knowledge of ServiceNow licensing, governance, and platform maintenance best practices

This is a full-time consultant position in Västeråsthrough Incluso. Start is in in June 2026, 12 months limited contractto begin with. This role is 100% onsite in Västerås.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Kanika Singhalrecruiter at Incluso.