Job Description

Job Purpose

Job Purpose

This role is focused on servicing customers and working closely with project manager as well as the wider network of the organization. To manage regular projects in an efficient and effective manner, utilizing available tools and best project management principles and customer relationship skills, as well as company practices in place in order to achieve excellent customer satisfaction while meeting quality KPIs. To apply and develop a working knowledge of project management principles and customer relationship skills while working independently as well as part of a team.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Effective verbal/written communications with clients, internal and external stakeholders, and the wider team members regionally and globally where need be.
• Adhering to RWS project process including translation management system, CAT tools, financial platforms, etc.
• Identification of project/Process improvement opportunities and escalating to project manager.
• Maintenance and updating of invoicing tables and ensuring timely and final invoicing.

Skills & Experience

• Fluent communication skills of written and verbal English.
• Strong organizational skills in a fast-paced, deadline-driven environment.
• Ability to report work orally and in writing as required.
• Ability to understand, apply and use personal computers and software applications.
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to establish and maintain cooperative working relationships.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together , to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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