Job Description

Key Responsibilities

A. Project Management

• Own and manage project execution from order release through completion and closure.
• Lead project planning, scheduling, execution follow-up, and reporting in accordance with
• the Global Project Delivery Model and established business processes.
• Communicate project status, priorities, risks, and targets to relevant stakeholders.
• Ensure project scope, costs, schedules, and delivery commitments are accurate and up to
• date.
• Manage project schedules and participate in daily workshop meetings and activities.
• Monitor project progress and ensure milestones are achieved as planned.
• Ensure project schedules and delivery dates accurately reflect the latest project status.
• Coordinate project activities among Customer Service, Workshop Operations, Procurement,
• Logistics, and other stakeholders.
• Identify risks, delays, and deviations and coordinate corrective actions.
• Review completed projects, summarize performance, and communicate key deviations.

B. Customer Management

• Act as the primary customer contact during project execution.
• Ensure customers are informed promptly about project status, delivery progress, and
• deviations.
• Support on-time delivery performance for customers.
• Facilitate customer visits and project review meetings.  
• Build and maintain strong customer relationships.
• Support investigation and resolution of customer claims.

C. Project Financial Management

• Monitor project costs and profitability.
• Prepare timely cost estimates for additional work following inspections to avoid project
• delays.
• Ensure projects are closed after all costs have been accumulated and reported.
• Review and explain project cost deviations.
• Review actual versus as-sold costs and identify improvement opportunities.

D. Documentation & Reporting

• Maintain project documentation and records in M-Files and other applicable business
• systems.
• Update Compass Roll Cards and other project tracking tools as required.
• Ensure project information, schedules, and status updates are accurate and up to date.
• Ensure order backlog information, delivery dates, and commitments are maintained
• accurately.
• Manage project documentation, including incoming inspection reports, service reports, and
• shipping documents
• Prepare project reports and performance summaries.
• Conduct project review and lessons learned activities upon completion.

E. Continuous Improvement

• Use customer feedback and project lessons learned to drive continuous performance
• improvement.
• Lead improvements in project execution and delivery performance.
• Drive lead-time reduction and profitability improvement initiatives.
• Support improvements to order delivery processes and business practices.

F. Decision-Making Authority

• Escalate project risks and deviations.
• Define project meeting frequency and required participants.
• Recommend additional work proposals and related cost estimates.

Qualifications

• Bachelor's Degree or higher in Mechanical Engineering, Industrial Engineering,
• Manufacturing Engineering, Mechatronics Engineering, or other relevant engineering discipline related to machinery and industrial technology.
• Minimum 5 years of experience in project management, workshop operations, engineering, manufacturing, maintenance, or industrial service business.
• Demonstrated experience managing customer projects in an industrial environment.
• Experience preparing project schedules, execution plans, and customer project documentation.
• Experience supporting Sales and interacting directly with customers.