Job Description

RH is seeking a Project Leader to implement and execute innovative processes and systems that support gallery openings worldwide. This role partners with Global Openings leadership and cross-functional teams to execute project strategies, support operational initiatives, and drive continuous improvement. The ideal candidate demonstrates strong strategic thinking, analytical and organizational skills, and a passion for collaboration and problem-solving.

YOUR RESPONSIBILITIES

• Live and breathe our Values and Beliefs
• Partner with the Director of Global Openings and senior leadership to coordinate and execute project strategies
• Lead assigned areas of gallery-opening projects, ensuring successful execution of key initiatives and deliverables
• Apply comprehensive knowledge of gallery operations, processes, and procedures to support successful project execution
• Exercise independent judgment to evaluate operational challenges, identify solutions, and determine appropriate courses of action in collaboration with senior leadership
• Support field teams and gallery initiatives as directed by leadership during periods between opening projects
• Contribute to innovative business improvement initiatives that drive change, streamline processes, and elevate the associate and customer experience
• Develop contingency plans, coordinate problem resolution efforts, and contribute to post-project analysis to identify opportunities for continuous improvement
• Collaborate with field teams and cross-functional partners to implement best practices and foster strong working relationships
• Mentor and support Global Openings participants, contributing to their professional growth and development

OUR REQUIREMENTS

• 3+ years of leadership experience in customer service, operations, delivery, or retail
• 1–2 years of luxury retail leadership or customer-facing experience preferred
• Demonstrated leadership and collaboration skills, with experience supporting cross-functional teams
• Highly motivated self-starter with a proactive approach, strong organizational skills, and the flexibility to adapt to evolving business priorities
• Proven success managing competing priorities and delivering results in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills, with sound judgment and the capacity to make timely, informed decisions
• Excellent verbal, written, and interpersonal communication skills
• Bachelor's degree or equivalent work experience
• Proficiency with Mac Operating Systems, Microsoft Office, and Google applications; experience with online forms and surveys
• Experience with Photoshop, InDesign, and other Adobe Creative Suite applications preferred
• Valid driver's license preferred; flexibility to travel locally, domestically, and internationally

PHYSICAL REQUIREMENTS

• Frequently lift and mobilize items up to 50 lbs.
• Navigate gallery floors, stockrooms, and office environments
• Perform physical activities including prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.