Job Description

Job ID: 63478

Job Category: Utility Management

Division & Section: Transportation Services, Street Permits

Work Location: Various, see below

Job Type & Duration: Full-time , 5 Permanent Vacancies

Salary: $87,800 - $116,745

Hiring Zone: $93,874 - $101,779

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 5

Posting Period: 09-Apr-2026 to 22-Apr-2026

Work Locations

• 8270 Sheppard Ave. E. (1 vacancy)
• 64 Murray Rd. (1 vacancy)
• 55 John St. (2 vacancies)
• 150 Borough Dr. (1 vacancy)

The Transportation Services Division is seeking five (5) Project Leads to support key functions within the Street Permits Utility Management team.

This is an exciting time to join a growing team that is transforming how the City of Toronto manages and oversees utility work within the public right-of-way. The unit plays a critical role in protecting public infrastructure, enabling safe and efficient construction, and delivering responsive service to residents and stakeholders.

Major Responsibilities

Reporting to a Senior Project Manager, you will contribute to one of the following workstreams:

• Utility Permitting
  • Lead analysis and reporting on permit applications, forecasting, and financial reconciliation, including ensuring timely and accurate billing of permitting fees.
  • Provide front-line issue resolution by responding to inquiries, complaints, and escalations from stakeholders, including utility companies and the public.

• Inspection and Oversight
  • Support inspection program delivery through scheduling coordination and performance tracking.
  • Analyze and report on inspection volumes and backlogs, and audit inspection records to ensure compliance with documentation and quality standards.
  • Respond to service requests, complaints, and escalations as required.

• Planning and Process
  • Drive process improvements and support the implementation of technology, automation, and data-driven solutions to enhance operational efficiency and program effectiveness.
  • Contribute to planning initiatives that advance the unit’s long-term strategy.
    
    

Across all workstreams, you will also:

• Lead and manage projects from initiation through to implementation, including developing project plans, monitoring progress, and providing status updates to senior leadership
• Conduct research, analysis, and reporting to support program improvements, policy development, and strategic initiatives
• Collaborate across divisions and with external stakeholders to coordinate capital and maintenance projects, ensuring effective communication and alignment
• Respond to inquiries and requests from elected officials, internal divisions, and the public, and support feasibility assessments for new initiatives
• Develop, maintain, and enhance program documentation, standard operating procedures, and training materials; deliver presentations and training as required
• Support procurement processes (e.g., RFPs, RFQs, tenders) and provide contract oversight to ensure quality, compliance, and effective delivery
• Monitor budgets and contribute to financial planning, including input into operating budgets and capital programs
• Supervise and provide direction to assigned staff, including project team members and students, and support team priorities as required
• Build and maintain strong relationships with internal and external partners, including agencies, boards, commissions, and community stakeholders
• Represent the unit in meetings, consultations, and other forums, and act as a resource on divisional programs and initiatives

Key Qualifications:

1. Considerable experience in data analysis and reporting, including advanced proficiency in Microsoft Excel and experience with other data analysis tools.
2. Considerable experience managing complex issues, complaints, and escalations involving staff, the public, contractors, and external stakeholders such as utility companies.
3. Considerable experience in project management and coordination, with a demonstrated ability to lead projects from initiation through implementation with minimal direction.
4. Post-secondary education in a related field such as administration, planning, engineering, construction, policy development, or an equivalent combination of education and experience.
5. Experience interpreting technical drawings, specifications, and reports.
   
   

The candidate should also have:

1. Strong interpersonal and relationship management skills, with the ability to work effectively with various stakeholders, including elected officials and community groups
2. Proven leadership ability, including providing direction, managing competing priorities, and delivering results in a deadline-driven environment
3. Strong analytical, problem-solving, and decision-making skills, with the ability to exercise sound judgment on technical matters
4. Experience with AutoCAD, MicroStation, SketchUp, and/or GIS tools (ArcGIS or QGIS) is considered an asset
5. Knowledge of applicable legislation, standards, and regulations, including City of Toronto Standards and Specifications, OPSS, Occupational Health and Safety Act, Employment Standards Act, and AODA/IASR

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process