Job Description

Company Introduction:

Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 13,000 employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.

For more info please refer to https://www.keywordsstudios.com/

This exciting new Lead role focuses on the managing of a 40-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones. This role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement.

Responsibilities:

• Manage a team of 40 employees including Performance Management
• KPI Management
• Process improvement
• Work in a fast-paced environment
• Work collaboratively with engineers, researchers, and product managers
• Ensure proper documentation and instructions are in place for remote teams
• Manage the successful delivery of hand-offs from the US team to remote teams
• Manage scope of work and deliverables for team
• Learn new software programs on the job
• Think strategically about end-to-end processes and how to improve them
• Execute and Deliver on Process improvements

Requirements

• Strong People Management Skills (3 years of experience, min. 15 FTEs)
• Experience in working/leading with international teams
• Previous experience working in a corporate environment, especially on large-scale projects
• Strong Collaboration Skills
• Comfortable launching new projects (3 plus years’ experience leading projects)
• Comfortable presenting research findings and insights
• Critical thinking and problem-solving skills (solution oriented)
• Ability to multi-task
• Great Excellent interpersonal and communication skills
• Exceptional Organization skills
• Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets), Email/calendar (eg Outlook, Gmail), project management (eg, JIRA, Asana)
• Ability to assist in system troubleshooting and resolution
• Exemplify the quality of doing "whatever it takes," including a high level of accountability, transparency, and teamwork

Benefits

• Cab Facility
• Medical Insurance, Term Insurance and Accidental Insurance
• Lunch / Dinner provided at subsidized rates

Role Information: IN

Location: Asia Pacific

Studio: Location: Keywords India

Area of Work: QA Testing Services

Service: Globalize

Employment Type: Full Time

Working Pattern: In-Office