Job Description

Job Summary

Looking for a highly skilled and motivated Site Reliability Engineer to join Verizon Project. As a Site Reliability Engineer, you will play a crucial role in ensuring the reliability, scalability, and performance of our systems. You will be responsible for incident management, release management, automation, infrastructure monitoring, and collaborating with cross-functional teams.

Key Responsibilities

• Incident Management: Act as a key resource in incident management, responding promptly and effectively to incidents to minimize impact. Lead incident resolution efforts, working closely with stakeholders and subject matter experts.
• Release Management: Manage the planning, coordination, and execution of releases across multiple environments. Ensure smooth release processes, including risk assessment, communication, and rollback strategies.
• Automation: Identify opportunities for automation and drive the development of tools and frameworks to improve system resiliency, efficiency, and performance. Collaborate with the development and operations teams to implement automation solutions.
• Infrastructure Monitoring: Establish and maintain comprehensive monitoring systems to ensure high availability and performance of applications and services. Proactively identify potential issues and bottlenecks, and work towards their resolution.
• Collaboration: Work closely with cross-functional teams, including development, operations, and support, to understand requirements, address issues, and drive continuous improvement. Foster a collaborative and proactive culture within the organization.
• Incident Post-Mortems: Conduct post-incident analysis and root cause investigations. Identify opportunities for process improvements and work with stakeholders to implement preventive measures.
• Documentation: Maintain accurate documentation of system configurations, processes, and procedures. Contribute to the knowledge base and provide training and support to team members.

Skill Requirements

• Proven experience as a Site Reliability Engineer or in a similar role, with a focus on high-availability production environments.
• Strong understanding of cloud computing platforms, such as Amazon Web Services (AWS) or Microsoft Azure.
• Solid understanding of Linux/Unix systems administration and troubleshooting.
• Familiarity with monitoring and observability tools like Prometheus, Grafana, Elasticsearch, or Splunk.
• Splunk: Expert-level — dashboards, complex queries, production log analysis under pressure
• Troubleshooting under pressure: Non-negotiable core competency — diagnosing multi-service production failures in real time
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Knowledge of DevOps principles and practices, including CI/CD pipelines and version control systems (e.g., Git).
• Non-negotiable core competency — diagnosing multi-service production failures in real time

Other Requirements

Soft Skills — Equally Important

• Leadership: Confidently leads triage calls with engineers, DBAs, and senior stakeholders — not a passive participant
• Communication: Clear, concise verbal and written communication; comfortable on recorded bridge calls
• Ownership & Accountability: Follows through to completion — open items do not sit unattended, incidents do not close until truly resolved
• Analytical Thinking: Strong problem-solving skills; drives root cause analysis, not surface-level fixes
• Composure: Calm, focused, and decisive during high-pressure P1 incidents

Preferred Skills

• Experience with Openshift in addition to Kubernetes
• Familiarity with configuration management tools like Stash or GitHub.
• Familiarity with networking concepts, REST APIs and security best practices.
• Prior experience in IoT, telecom, or large-scale connected device platforms
• Confluence and JIRA proficiency for documentation and ticket management
• Certification in relevant technologies is a plus.