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This position is responsible for overseeing the servicing, installing, maintaining and inspecting of security systems. Ensure that all systems and components are maintained according to industry standards and the operational requirements of the customer. Ensure the installation and service technicians are effectively and efficiently performing their duties and tasks.
Essential Duties & Responsibilities:
Manage the team of installation and security service technicians.
Ensure technicians arrive to job sites on-time and in accordance with their assigned service and/or installation assignment.
Closely monitor technician performance on service calls, service, and installation.
Carefully review specific department reports to ensure proper and efficient methods are being followed.
Install security systems or appropriate devices, dismantle and/or reconstruct equipment as required by customer or the Company.
Conduct testing and inspection of systems under maintenance agreement.
Respond to and complete system troubleshooting and repairs.
Make connections and required adjustments as directed, test operation of all components of each system.
Conduct site surveys upon request of management.
Keep manuals and all details up to date as changes are advised.
Report on activities completed, deferred, or requiring further action or material to management.
Communicate with customers on job status or completion (installation or service).
Write service and status reports.
Submit complete and accurate paperwork in a timely manner. Obtain proper signatures. Accurately record travel and service times, timesheets, identify warranties, changes and code issues and provide accurate descriptions.
Ability to work independently on customer sites
Perform other duties assigned by management.
Education/Qualification:
1-3 years experience in the security industry.
A high school education or equivalent required.
Requires the ability to act in a lead capacity and manage teams or groups of individuals on projects.
Some technical school training is a plus.
Ability to operate hand and power tools.
Ability to always operate fleet vehicle in a safe manner.
Experience in a fast-paced environment with multiple stakeholders.
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Maybe required to sit; climb or balance; stoop, kneel, crouch or crawl.
Must be able to walk and stand.
Comfortable reaching, climbing (ladder/stairs) and bending.
Must be able to verbally communicate via telephone.
Must be able to lift and/or move up to 60 pounds.
Pay Range:
$70,000 - $85,000 DOE
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.
Pye-Barker Fire & Safety is the U.S. leader in fire protection, life safety and security systems.
