Job Description

Scope:

• Lead a team of software engineers within the Returns Development organization, providing technical direction, people leadership, execution discipline, and coaching.
• Partner closely with Product Management, UX, Cloud Operations, Support, and other engineering teams to deliver high-quality returns capabilities aligned to roadmap commitments and customer outcomes.
• Drive enterprise engineering practices that improve quality, scalability, reliability, performance, security, maintainability, and operational readiness across services and applications.

What you’ll do:

• Lead, coach, and develop a high-performing engineering team, creating clarity of priorities, accountability, and growth opportunities.
• Own delivery execution for assigned Returns Development roadmap commitments, ensuring predictable planning, high-quality delivery, and transparent communication of progress, risks, and dependencies.
• Provide technical leadership in design and implementation discussions, helping the team make sound architectural decisions for scalable, performant, secure, and maintainable solutions.
• Partner with Product Management to translate roadmap priorities, customer needs, and business outcomes into well-defined engineering plans and releases.
• Drive Agile delivery practices, including backlog refinement, sprint planning, execution tracking, retrospectives, and continuous improvement.
• Improve engineering excellence through code quality, automated testing, CI/CD practices, observability, operational readiness, defect reduction, and root cause analysis.
• Manage cross-functional dependencies with adjacent product, platform, cloud, support, and implementation teams to ensure successful end-to-end solution delivery.
• Support customer escalations and production issues by ensuring timely technical investigation, clear communication, and durable corrective actions.
• Build team capability through hiring, onboarding, mentoring, performance management, and succession planning.
• Use data, KPIs, and engineering metrics to assess team health, delivery performance, quality trends, and opportunities for improvement.

What we are looking for:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• 15+ years of software engineering experience, including hands-on experience building solutions for complex problems.
• Proven experience leading delivery of enterprise-grade SaaS, cloud-hosted, or cloud-native applications at scale.
• Strong technical foundation with the ability to guide architecture, collaborate on design, and troubleshoot delivery decisions; prior hands-on software development experience is required.
• Experience with microservices, APIs, distributed systems, cloud platforms, and modern DevOps practices.
• Demonstrated ability to lead Agile teams and manage planning, execution, dependencies, risks, and stakeholder communication.
• Strong people leadership skills, including coaching, feedback, performance management, hiring, and developing engineering talent.
• Quality-first mindset with experience using engineering metrics, production insights, and root cause analysis to improve product and team outcomes.
• Ability to work effectively with global, cross-functional teams and communicate clearly with technical and non-technical stakeholders.
• Supply chain, warehouse, returns, inventory, commerce, or logistics domain experience is preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.