Job Description

Overview

Join our team as a Project Director and support the Library of Congress by leading a multi-year program of researcher experience assessment and engagement. You will oversee survey design, data collection, and stakeholder analysis across the Library's Capitol Hill campus, ensure the program delivers actionable insights that shape how millions of researchers and the public interact with the nation's largest library.

FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

**Position is contingent upon contract award**

Work Schedule and Location:

Hybrid: This full-time hybrid position will work Monday through Friday, 9am to 5pm with regular onsite presence at the Library of Congress's Capitol Hill campus in Washington, DC for meetings, presentations, and training sessions.

Responsibilities

• Serve as the single point of accountability for a multi-year researcher engagement and assessment program at a major federal research institution
• Lead the design and implementation of qualitative and quantitative research methodologies to evaluate researcher behaviors, perceptions, and experience — both onsite and online
• Direct process development, policy/procedure analysis, and risk management activities related to research services delivery
• Oversee statistical analysis and reporting, translating findings into clear recommendations for institutional leadership
• Manage relationships with the client's Contracting Officer's Representative (COR) and program stakeholders, including regular status meetings and documentation of key decisions
• Lead delivery of written reports (preliminary findings, final report, implementation plan) and executive-level presentations
• Coordinate project planning, scheduling, and quality control across all research workstreams
• Supervise and direct a project team, including managing an Alternate Project Director and supporting staff

Qualifications

Required:

• Minimum of three (3) years of demonstrated experience developing and leading survey activity in support of research libraries or cultural institutions
• Demonstrated experience participating in overseeing evaluation design, data collection, statistical analysis, and reporting
• Ability to manage a team and oversee program requirements and staff

Desired:

• Advanced degree (e.g., MLIS, MPA, or related field) in library science, research methods, public administration, or a related discipline
• Prior experience conducting researcher/patron experience assessment specifically within a library, archive, or museum setting
• Experience presenting findings and recommendations to executive-level government leadership
• Familiarity with federal quality/deliverable standards and COR-based contract oversight

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.

Pay Range

Negotiable