Job Description

Jo b ID: 60639
Job Category: Project Management
Division & Section: Housing Secretariat, Issues Management
Work Location: Metro Hall, 55 John Street
Job Type & Duration: Full-time, Permanent
Salary Range: $142,104.00 - $189,918.00
Ideal Hiring Zone: $157,710.00 to $170,991.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 19-Jan-2026 to 02-Feb-2026

Major Responsibilites:

Reporting to the Executive Director of the Housing Secretariat, the Project Director will be a leader in identifying, addressing and ensuring timely response to resolve ongoing and emerging issues, responding to media requests, and liaising with Members of Council and their staff, and with senior City staff and the public on behalf of the Executive Director, as required.

As the Project Director, Issues Management, you will:

• Develop, implement and monitor effective risk and issues management strategies, policies and procedures, and provide direction and training to staff on appropriate responses and procedures. You will also be expected to anticipate, identify and manage emerging issues and challenges.
• Develop, design and implement functional policies and programs that make major changes in overall business performance of the Housing Secretariat based on long-term needs.
• Direct the development and implementation of divisional change management strategies, including training, communications and staff engagement initiatives, and work with divisional extended management team to manage organizational and programmatic changes in the Housing Secretariat.
• Contribute to the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures.
• Participate and contribute to the Division's strategic planning, develop strategic business plans and organizational performance indicators, monitors and identify risk mitigation in a collaborative way with input from key stakeholders, and establish reporting requirements to provide strategic oversight.
• Leads and motivates a diverse workforce, ensures effective teamwork, provides resolution to controversial labour relations issues, ensures high standards of work quality and organizational performance,continuous learning and encourages innovation in others.
• Provides input to the Division's annual budget, and ensures that expenditures are controlled and maintained within approved budget limitations.
• Build effective and collaborative working relationships with the Division's senior management team, managers and project managers, staff from other City divisions and external stakeholders, sector partners and others to promote a commitment to continuously evolving and improving our approaches and practices as well as to innovations in housing policy and delivery.
• Inform the design, development and implementation of program changes, new policy and/or programs or pilot projects, to ensure equitable access to service and improved housing options.
• Advocate for equitable access and increased availability of affordable housing, and improved housing stability for people at risk of or experiencing homelessness.
• Provides leadership to promote excellence in customer service, effective and efficient service delivery models and accountability at all levels of the service experience.
  
  

Among the other strengths you bring to the role of Project Director, Issues Management, you have the following key qualifications:

1. Extensive experience leading complex services, policies and programs with an emphasis on organizational strategic direction, financial, customer service and risk management, including development and implementation of recommendation for improvements to existing policies, programs and processes.
2. Extensive senior level experience in issues management, public and media relations and in a customer service focused capacity.
3. Considerable experience managing, leading and motivating a team of professionals, while supporting divisional objectives.
4. Considerable experience establishing and maintaining partnerships with internal and external stakeholders, including diverse community and housing partners.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process