Job Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

This role is responsible for leading end-to-end customer implementations and guiding clients through the successful adoption of Softeon’s supply chain solutions. The Project Delivery Manager acts as a trusted advisor to customers, combining strong warehouse operations knowledge, deep product understanding, and leadership skills to deliver successful project outcomes and drive measurable business value. The ideal candidate is a proactive problem solver with a strong sense of ownership, capable of leading cross-functional teams while aligning customer requirements with Softeon’s platform capabilities.

Key Responsibilities:

• Lead delivery of full lifecycle implementations, ensuring alignment with defined scope, timelines, and business requirements

• Analyze customer operations and guide solution design using Softeon’s methodology to align business requirements with system capabilities

• Act as a primary client-facing leader, providing consultative guidance on warehouse operations, process improvements, and solution adoption

• Collaborate with Customer Project Managers and cross-functional teams to plan, assign, and manage project tasks and deliverables

• Oversee system configuration, testing strategy, and validation across Softeon solutions (WMS, WES, and related applications)

• Lead customer workshops, design sessions, and operational discussions to drive optimal solution outcomes

• Guide development of test strategies and support customers in creating and executing test scenarios aligned with real-world operations

• Ensure effective deployment planning, including release management, change control, and readiness assessments

• Monitor project progress, risks, and dependencies, and proactively address issues to maintain delivery momentum

• Coordinate training strategies, including train-the-trainer programs and end-user readiness

• Provide high-level solution estimates and support scope evaluation for enhancements or changes

• Serve as a mentor to team members, supporting skill development and fostering growth within the Solution Delivery organization

• Collaborate with product and engineering teams to provide feedback and drive continuous improvement of Softeon’s solutions

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain, Computer Science, MIS, or related field

• 6–8+ years of experience in WMS or supply chain software implementation and delivery • Strong knowledge of warehouse operations and distribution processes, including receiving, putaway, replenishment, picking, packing, shipping, and inventory control

• Demonstrated experience leading complex software implementation projects and cross-functional teams

• Deep understanding of supply chain execution systems, including WMS, WES, and warehouse automation integrations

• Experience translating business requirements into solution design and system configuration strategies

• Strong understanding of system integrations (ERP, TMS, OMS) and data formats (EDI, XML, APIs)

• Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality results

• Excellent problem-solving skills with the ability to anticipate and resolve issues proactively

• Strong communication and stakeholder management skills, including the ability to present complex concepts clearly

• Ability to lead meetings, facilitate workshops, and drive decision-making with internal and external stakeholders

• Ability to work both independently and collaboratively in a fast-paced environment

• Ability to travel for client engagements as needed, up to 50%

• US Citizenship or eligibility to work in the United States

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

What We’re Offering

• Salary Range: $150,000 to $170,000 annually + Bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer