Job Description

Position Summary

We are seeking an experienced and customer-focused Project Delivery Lead to oversee the

end-to-end delivery of network project across LAN, WAN, Operational Technology (OT),

network security, and wireless environments. Reporting to the Service Delivery Manager,

this individual will lead a team of approximately 20 professionals, serve as a key customer

liaison, and ensure successful project execution with accountability for Quality, Cost, and

Delivery (QCS). The role will also drive continuous improvement (Kaizen), support team

development, and oversee the performance of delivery partners and subcontractors.

Essential Functions

Description / Essential Functions:

Project Delivery Leadership

• Lead end-to-end delivery of LAN, WAN, OT (Operational Technology) networks,

network security, and wireless projects, including planning, design coordination,

build, migration, testing, cutover, and handover to operations.

• Define project scope, schedule, budget, resource plan, and risk register; track

progress and report status to the Service Delivery Manager and stakeholders.

• Assign and coordinate work across the delivery team, and identify issues and risks

early, drive mitigation, and escalate when needed.

QCD Management

• Act as the bridge between the customer and delivery engineers, translating

customer requirements into executable work.

• Manage Quality, Cost, and Delivery (QCD) for every project, including change

control, budget tracking, and quality reviews.

• When work is outsourced, select and manage partner companies, define

deliverables and acceptance criteria, and control partner QCD.

Customer Communication

• Serve as the customer's single point of contact together with the Service Delivery

Manager, receiving and clarifying customer requests and direction.

• Run kickoff, status, and steering meetings; prepare regular reports; manage

expectations and build long-term trust as a manager-level counterpart.

• Clearly and honestly communicate progress, risks, changes, and outcomes to both

technical and business audiences.

Continuous Improvement and People Development

• Drive Kaizen activities in delivery processes, templates, tools, and quality standards

based on our principles.

• Run lessons-learned reviews, create and maintain project documentation, and

standardize best practices across projects.

• Contribute to building the future service offering by standardizing delivery processes

and deliverables.

• Coach and develop team members, support their career growth, and contribute to

team engagement and retention.

Minimum qualification:

Required Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a

related field, or equivalent practical experience.

• 5+ years of experience in IT infrastructure, network engineering, or IT service

delivery, including 3+ years in network project delivery.

• Broad knowledge and experience across networking , including routing and

switching, WAN technologies (MPLS, SD-WAN, VPN), LAN, wireless (Wi-Fi), and

network security (firewalls, NAC, segmentation).

• Project management knowledge and experience, including scope, schedule, cost,

risk, and change management.

• Proven experience in project delivery, from requirements through implementation,

transition, and handover to operations.

• Experience in a manager-level customer-facing role, managing expectations and

reporting to customer stakeholders.

• Experience leading project teams and managing vendors or partner companies.
• Strong communication, teamwork, and documentation skills.
• Business-level proficiency in written and spoken English.
• Flexibility and openness to adapt to our culture and ways of working, and interest in

Japan or our group.

• Ability and willingness to travel as required.

Preferred Qualifications

• Experience with OT/industrial networks in manufacturing environments, such as

plant networks, IT/OT segmentation, and industrial protocols.

• Knowledge of Lean, Kaizen methods.
• Certifications such as PMP, CCNA/CCNP, or ITIL Foundation.
• Experience in the automotive or manufacturing industry, or with Japanese

companies.

• Familiarity with delivery and reporting tools such as ServiceNow, Jira, Microsoft

Project, or Power BI.

Position Type/Expected Hours of Work:

• Onsite work environment
• Contract to Hire position
• Occasional travel to customer sites and facilities (20-40%)