Job Description

About TTS-US:

Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a Toyota group company that develops IT solutions wherever global businesses operate. Transforming into a technology and mobility company, TTS-US with its 8 TTS affiliates worldwide is establishing a secure and resilient Toyota global value chain. The creative capacity to forge such limitless business opportunities is one of the strengths of Toyota Tsusho Systems.

Position Summary

We are seeking an experienced and customer-focused Project Delivery Lead to oversee the end-to-end delivery of network project across LAN, WAN, Operational Technology (OT), network security, and wireless environments. Reporting to the Service Delivery Manager, this individual will lead a team of approximately 20 professionals, serve as a key customer liaison, and ensure successful project execution with accountability for Quality, Cost, and Delivery (QCS). The role will also drive continuous improvement (Kaizen), support team development, and oversee the performance of delivery partners and subcontractors.

Essential Functions:                   

Description / Essential Functions:

Project Delivery Leadership

• Lead end-to-end delivery of LAN, WAN, OT (Operational Technology) networks, network security, and wireless projects, including planning, design coordination, build, migration, testing, cutover, and handover to operations.
• Define project scope, schedule, budget, resource plan, and risk register; track progress and report status to the Service Delivery Manager and stakeholders.
• Assign and coordinate work across the delivery team, and identify issues and risks early, drive mitigation, and escalate when needed.

QCD Management

• Act as the bridge between the customer and delivery engineers, translating customer requirements into executable work.
• Manage Quality, Cost, and Delivery (QCD) for every project, including change control, budget tracking, and quality reviews.
• When work is outsourced, select and manage partner companies, define deliverables and acceptance criteria, and control partner QCD.

Customer Communication

• Serve as the customer's single point of contact together with the Service Delivery Manager, receiving and clarifying customer requests and direction.
• Run kickoff, status, and steering meetings; prepare regular reports; manage expectations and build long-term trust as a manager-level counterpart.
• Clearly and honestly communicate progress, risks, changes, and outcomes to both technical and business audiences.

Continuous Improvement and People Development

• Drive Kaizen activities in delivery processes, templates, tools, and quality standards based on our principles.
• Run lessons-learned reviews, create and maintain project documentation, and standardize best practices across projects.
• Contribute to building the future service offering by standardizing delivery processes and deliverables.
• Coach and develop team members, support their career growth, and contribute to team engagement and retention.

Requirements

Minimum qualification:

Required Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in IT infrastructure, network engineering, or IT service delivery, including 3+ years in network project delivery.
• Broad knowledge and experience across networking , including routing and switching, WAN technologies (MPLS, SD-WAN, VPN), LAN, wireless (Wi-Fi), and network security (firewalls, NAC, segmentation).
• Project management knowledge and experience, including scope, schedule, cost, risk, and change management.
• Proven experience in project delivery, from requirements through implementation, transition, and handover to operations.
• Experience in a manager-level customer-facing role, managing expectations and reporting to customer stakeholders.
• Experience leading project teams and managing vendors or partner companies.
• Strong communication, teamwork, and documentation skills.
• Business-level proficiency in written and spoken English.
• Flexibility and openness to adapt to our culture and ways of working, and interest in Japan or our group.
• Ability and willingness to travel as required.

Preferred Qualifications

• Experience with OT/industrial networks in manufacturing environments, such as plant networks, IT/OT segmentation, and industrial protocols.
• Knowledge of Lean, Kaizen methods.
• Certifications such as PMP, CCNA/CCNP, or ITIL Foundation.
• Experience in the automotive or manufacturing industry, or with Japanese companies.
• Familiarity with delivery and reporting tools such as ServiceNow, Jira, Microsoft Project, or Power BI.

Position Type/Expected Hours of Work:

• Onsite work environment
• Contract to Hire position
• Occasional travel to customer sites and facilities (20-40%)