Weekday (YC W21)

Project Delivery Engineer

Weekday (YC W21)  •  Bengaluru, IN (Onsite)  •  12 days ago
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Job Description

This role is for one of the Weekday's clients

Min Experience: 2 years

Location: Bangalore

JobType: full-time

Requirements

Key Responsibilities:

  1. Complete Project Deployment
  • Oversee the deployment of the Infraon product suite from initial kickoff through to project completion.
  • Ensure that timelines, scope, and quality standards are met consistently.
  • Facilitate project sign-offs and gather customer feedback for continuous improvement.
  1. Project Scope & Planning
  • Comprehend and document the project scope, deliverables, and implementation procedures.
  • Identify potential risks and develop proactive mitigation plans.
  1. Customer Coordination & Communication
  • Serve as the main point of contact for customers throughout the deployment phase.
  • Provide consistent updates to ensure alignment with customer expectations.
  • Promptly address and resolve any customer issues or concerns.
  1. Product Installation & Configuration
  • Perform installation and configuration of Infraon products including IMS, Desk, NCCM, and Secura.
  • Guarantee smooth integration with customer environments.
  1. Technical Support & Issue Resolution
  • Respond to customer inquiries related to deployment and ongoing product usage.
  • Escalate bugs or issues to the development team as necessary.
  1. User Training & Handover
  • Conduct product demonstrations and training sessions for end users.
  • Manage UAT sign-offs and collect feedback for product enhancements.
  1. Project Reporting & Documentation
  • Provide regular status updates to all relevant stakeholders.
  • Maintain accurate documentation while ensuring data confidentiality.
  1. Additional Responsibilities
  • Travel to customer sites to deliver deployment and training support when necessary.
  • Contribute to achieving organizational objectives through successful project execution.

Required Skills:

  • Hands-on experience with Network Management Systems (NMS) and Helpdesk tools.
  • Solid knowledge of IT infrastructure, networking fundamentals, Linux, and SQL.
  • Strong analytical skills to assess project requirements and troubleshoot effectively.
  • Excellent verbal and written communication abilities.
  • Capability to engage with customers and deliver effective presentations.
  • Rapid learner with adaptability to changing environments.
  • Ability to work efficiently under strict deadlines.

Must-have skills

Project Delivery Engineer

Implementation Engineer

Deployment Engineer

Technical Consultant

Network Management

Weekday (YC W21)

About Weekday (YC W21)

AI recruiter that runs outbound sourcing campaigns to find top talent. At Weekday, we have built the most accurate database of talent (250mn+ people in US & India with contact data), we run outbound campaigns to identify top talent for any role you might be hiring for. We generate the highest response rates (30-40%) on our campaigns making sourcing talent as easy as making a job posting. We are backed by Y-Combinator and were also ranked #1 on Product Hunt.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
San Fransisco, CA
Year Founded
2021
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