Job Description

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

The Project Coordinator plays a critical role in providing exceptional hospitality, access control, and support to residents and guests while also serving as an onsite representative of Management during the SB800 Reconstruction and window replacement project. This position requires professionalism, punctuality, strong communication skills and a problem-solving mindset to ensure residents feel informed, supported, and well cared for during construction activities in their home.

Compensation: $25.00 -$28.00 Per Hour (Depending on Experience)
Schedule: Monday - Friday; 8:30 AM - 5:00 PM

Job Responsibilities:

Front Desk & Resident Services
• Greet residents, guests, and vendors warmly and professionally at all times.
• Maintain a strong, visible presence at the front desk and assigned locations.
• Answer resident inquiries, provide direction, and escalate issues to Management as appropriate.
• Maintain awareness of daily schedules, activities, and building operations.
• Uphold security protocols and monitor access to the property.

SB800 Reconstruction / Window Replacement Support
• Be physically present and available in designated units or common areas during scheduled window replacement work as a representative of the Management Company.
• Serve as a calm, professional point of contact for residents during construction activities.
• Provide basic information to residents regarding the window replacement process, timing, and what to expect, directing more complex questions to Management.
• Observe and report any issues, concerns, or irregularities related to construction activity to Management promptly.
• Assist with maintaining order and minimizing disruptions during contractor access and work windows.
• Support Management’s efforts to ensure a positive resident experience during the reconstruction phase.
• Complete the necessary checklist for each unit entry to ensure all is properly documented.

Teamwork & Customer Service
• Work collaboratively with Management, Engineering, and Operations teams.
• Demonstrate flexibility to assist with additional duties as needed during the reconstruction project.
• Treat all residents, guests, and contractors with respect and professionalism.
• Contribute to a welcoming, safe, and supportive environment for the community.

Professionalism & Expectations
• Maintain punctuality and reliability, with consistent on-time attendance.
• Wear clean, professional attire appropriate for a front desk and resident facing role at all times.
• Exhibit a hospitality‑driven, service‑oriented mindset.
• Demonstrate strong problem‑solving skills and the ability to remain calm under pressure.
• Communicate clearly, courteously, and professionally with residents, staff, vendors, and Management.
• Act as a positive ambassador of the Management Company and the community.
• Always uphold confidentiality.



In Unit Access: Confidentiality and Professional Etiquette

• Confidentiality is mandatory. Any private or personal information observed within a resident’s unit must remain strictly confidential and must not be shared with peers or anyone outside of management.
• Service excellence is expected at all times. All resident inquiries, concerns, or requests must be promptly communicated to the supervisor or team leader to ensure proper follow up and resolution.
• Respect for personal property is required. Team members must not touch residents’ personal belongings or sit on resident furniture. A portable stool will be provided for use when needed.
• Professional appearance is required. Team members must be fully uniformed at all times, including a suit or blazer, tie, name tag, and radio.
• Coverage during breaks is mandatory. Prior to exiting a unit for meal or restroom breaks, team members must radio the Reconstruction Team to arrange relief and ensure continuous coverage.
• No one may be alone in the unit. Team members must never remain alone in a unit, nor may a contractor be left alone. An Action Team member must be present in the unit at all times while work is being performed.

Qualifications / Requirements:

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.
• Minimum of High School Diploma or equivalent.
• Prior front desk, concierge, hospitality, or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to stand for extended periods and remain attentive and engaged.
• Professional demeanor and appearance required.
• Ability to follow instructions, prioritize tasks, and respond effectively to resident needs.
• Problem solving mindset with a focus on service excellence.
• Understands and is proficient with the Microsoft suite of software such as Outlook, MS Word, Excel, along with BuildingLink and KeyTrac.

Why Join Action?

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks:
• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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