AvePoint

Project Coordinator (SG/PR ONLY, Immediate Starters Preferred)

AvePoint  •  Singapore, SG (Onsite)  •  3 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We are looking for an experienced Project Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management, we want to hear from you!

Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience

KEY RESPONSIBILITIES

Business & Platform Operations:

  • Assist in business operations and coordination with training partners and customers.
  • Assist and coordinate with various divisions in daily operations and escalations.
  • Monitor issues, work items, and their resolution.
  • Participate in project implementation processes.
  • Develop and test cross-functional Standard Operating Procedures (SOPs)
  • Create and maintain Business Continuity Planning (BCP) frameworks
  • Establish and implement Risk Assessment frameworks

Service Support:

  • Manage all tickets that are inbound for the platform as Level 1 resolution officer
  • Implement and manage a SaaS/PaaS Service Support Centre
  • Develop user-facing service support content for the platform and website.
  • Monitor support tickets and ensure quality resolution delivery.

Training & Documentation:

  • Assist in onboarding training service providers, shipping lines, and users to the platform.
  • Develop and maintain content related to user onboarding.

QUALIFICATIONS

  • 3+ years of experience in project coordination, preferably in a digital platform environment
  • Experience with SaaS/PaaS platforms and service support systems.
  • Proficiency in creating and maintaining documentation, including SOPs and user guides
  • Strong stakeholder management and coordination skills

Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice

AvePoint

About AvePoint

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

If you have questions about your investment in AVPT please contact ir@avepoint.com

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Jersey City, New Jersey
Year Founded
2001
Website
avepoint.com
Social Media