Project Coordinator / Scheduler
Location: Kingswinford, West Midlands.
Salary £29,671 per annum
Contract Type: Fixed-Term / Temporary to cover Maternity leave
Exciting new opportunity for a Project Coordinator / Scheduler to join our growing field operations scheduling team at Stiltz Head Office, Kingswinford, West Midlands!
Are you passionate about delivering exceptional customer experiences?
Do you have experience of scheduling within a fast-paced, field-based operations environment?
As a Project Coordinator at Stiltz Homelifts, you’ll play a vital role in ensuring smooth and efficient installations of our award winning Homelifts. You’ll work closely with both our customers and our skilled field-based installation teams, coordinating and scheduling installations, ensuring the best possible customer journey from start to finish.
What you'll do:
You will be primary point of contact for customers throughout their homelift installation journey.
Coordinate and schedule installations with customers and field base installation teams to optimise efficiency and minimise disruptions.
Build good relationships with customers and resolve any issues or concerns promptly. Ensuring customers are updated at every step of the installation process.
Monitor schedules and make real-time adjustments as needed being responsive to changes by reallocating resources and amending schedules.
What you'll need to succeed:
Excellent customer service skills with a focus on building rapport and trust.
Strong organisational and time management skills with the ability to adapt to changing priorities.
Fully proficient IT skills, ideally experience of using CRM software, Microsoft Office (Excel/Outlook).
Collaborative and proactive mindset.
Willingness to learn and grow within the role.
Good UK geographical knowledge, ideally with experience planning for nationwide field teams.
Self-motivated, with the ability to work well in a team or independently,
What we offer:
Competitive salary of £29,671 per annum
Company Bonus Scheme
25 days holiday + 8 statutory holidays + 1 additional birthday day!
Enhanced health cash back scheme
Health & Wellbeing benefits
Attractive pension scheme
Life assurance & critical illness cover
Employee discount
Cycle to work scheme
A genuinely, friendly team environment.
About Us:
Stiltz Homelifts is revolutionising home accessibility, empowering people to live life to the fullest in their own homes. We design, manufacture, and install our industry leading Stiltz Homelifts restoring independence and bringing back the joy of mobility.
Stiltz success is down to our amazing people, their commitment to ensuring our customers experience a positive journey. Interested? Apply immediately!
No agencies please. We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. We do not accept unsolicited agency CVs sent to the recruitment team or directly to the hiring manager and will not be responsible for any fees related to unsolicited CVs.
Stiltz Limited is the sole supplier, manufacturer and installer of the award-winning Stiltz Homelift - the most innovative, unique and useful homelift on the market.
The company started manufacturing and installing lifts in the UK in 2010. It's since grown rapidly to become a key global player in the homelift industry.
Stiltz Homelifts was awarded The Queen's Award for Enterprise: International Trade 2020.
Headquartered in the West Midlands, the business has southern and northern UK office and showroom bases.
A rapidly-growing USA dealer network is driven out of the Bethlehem, PA head office. This is where Stiltz is pilot an exciting, innovative and highly-successful franchise development program.
Several key accounts based in Germany, Netherlands, Australia and China contribute to the company's significant growth with other EMEA, South American and Far Eastern territories developing quickly too.
The Stiltz Homelift is designed solely for use in the domestic environment and uses unique dual-rail technology to ensure the lift is freestanding in the home and doesn't require load bearing walls. Customers are typically aged 50+; those who are either starting to find the stairs in their home difficult to manage or those who are looking to future-proof their home for later years.
Either way, Stiltz believes everyone has the right to attractive yet functional equipment in their homes to help them live as independently as possible, for as long as possible.
The design of the Stiltz Homelift makes sure anyone who is looking for a little help moving around the home can now do so in comfort and style.
