Our Company
EOS IT Solutions is a global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. Our forward-thinking approach, commitment to innovation, and focus on delivering exceptional service enable us to support our clients' evolving technology needs across the globe.
At EOS, we are passionate about creating value for our customers while fostering a collaborative, inclusive, and high-performing workplace where our people can thrive.
Executive Summary
The Project Coordinator is responsible for overseeing end-to-end execution, procurement, and fulfilment for operational and project-specific requests. This role serves as a central operational point of coordination, ensuring goods and materials are sourced, allocated, transferred through regional distribution hubs, and delivered in accordance with established Service Level Agreements (SLAs).
Operating in a fast-paced environment, the successful candidate will demonstrate sound judgement, strong inventory oversight, effective escalation management, and seamless cross-functional collaboration.
Primary Duties and Responsibilities
Lifecycle Request & Fulfilment Execution
- Manage the end-to-end lifecycle of project-specific requests, ensuring alignment with agreed schedules and operational requirements.
- Facilitate procurement and vendor sourcing activities to meet project material requirements.
- Coordinate inter-hub stock transfers, monitoring specialist packing procedures, regional transportation schedules, and final-mile delivery verification.
- Maintain proactive stakeholder communications regarding delivery milestones and lead-time expectations.
Escalation Management & Resolution
- Serve as the primary point of contact for operational disruptions, transit delays, customs holds, and inventory shortages.
- Investigate supply chain issues through root-cause analysis and implement mitigation plans to maintain delivery continuity.
- Establish escalation pathways and implement corrective actions to minimise recurring operational challenges.
Inventory Governance & Distribution Support
- Maintain inventory accuracy across distribution centres and regional storage locations.
- Support physical inventory counts, cycle counting programmes, and audit readiness initiatives.
- Analyse inventory movement trends to optimise stock positioning and reduce shrinkage risk.
Cross-Functional Collaboration & Stakeholder Engagement
- Partner with Procurement, Logistics, IT Operations, Enterprise Architecture, and Warehouse teams to ensure operational alignment and execution excellence.
- Deliver a high standard of service to internal stakeholders while managing expectations clearly and professionally.
Key Performance Indicators (KPIs)
- SLA Compliance Percentage of project requests delivered within target timelines.
- Escalation Resolution Time Average time required to resolve active supply chain disruptions.
- Inventory Record Accuracy (IRA) Variance rate between system inventory records and physical stock counts.
- Stakeholder Satisfaction Measured feedback and operational satisfaction from key internal business units.
Position Requirements & Qualifications
Required Qualifications
- Bachelor's degree in Supply Chain Management, Business Administration, Operations, or equivalent professional experience.
- Minimum 3-5 years of experience in supply chain execution, operations delivery, logistics coordination, or a related field.
- Demonstrated ability to work independently in a dynamic environment while managing multiple priorities effectively.
- Strong written and verbal communication skills with the ability to engage stakeholders at varying levels of the organisation.
Preferred Qualifications
- Experience working with enterprise technology infrastructure and hardware products such as Dell or Cisco solutions.
- Understanding of international trade compliance, customs requirements, and import/export documentation processes.
- Familiarity with supply planning, inventory auditing methodologies, and continuous improvement frameworks such as Lean Six Sigma.
Belonging at EOS
At EOS, we are committed to creating an environment where everyone feels respected, valued, and empowered to succeed. We believe that diverse perspectives strengthen our teams, enhance innovation, and enable us to better serve our customers around the world.
We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing an inclusive workplace with equal opportunities for growth and development. If you require reasonable accommodation during the recruitment process, please let us know, and we will work with you to support your needs.
Join EOS and help us deliver exceptional outcomes through collaboration, innovation, and operational excellence.
