Job Description

Under the general direction of the manager of Patient Experience, the coordinator will work on a variety of specialized clinic projects. Part of the essential functions and job duties will be to perform overall project support work, including but not limited to, file management, general administrative support, report analytics and distribution. The coordinator must be well organized and able to manage multiple priorities while promoting a customer satisfaction centric culture. A coordinator should be able to effectively communicate with all stakeholders including management, customers and medical group staff and providers. Work may involve vendor collaboration and implementation.

1Support ongoing management of Customer Experience (CX) Platforms
2. Manage and distribute CX Platform resource updates to all users, management and partners
3. Assist in maintaining and distributing monthly reports and dashboards
4. Contribute to the continued maintenance of staff training materials and clinic resources
5. Support clinics to drive successful Meaningful Use performance outcomes
6. Schedule and facilitate planning sessions and status meetings for clinic support projects
7. Demonstrate ability to balance multiple tasks and projects with short timelines requiring excellent work prioritization skills
8. Engage with customers directly demonstrating a commitment to customer service excellence
9. Serve as project coordinator support for cross-functional initiatives that are intended to drive patient growth and retention.
10. Facilitate collaboration by resolving issues and being a trusted problem solver.
11. Promote a collaborative team environment that fosters CX improvement
12. Performs other clinic related job duties as needed or required by management

The pay range for this position at commencement of employment is expected to be around $24.00 - $26 per hour however, base pay offered may vary depending on multiple individualized factors, including market location, job related knowledge, licensure, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Qualifications

Education and/ or Experience:

1. Associates Degree or equivalent experience
2. 2+ years of experience in medical office environment
3. Previous project coordinator experience preferred including development, planning, and execution
4. In-depth knowledge of EMR system
5. Highly organized and able to handle multiple priorities.
6. Process improvement, workflow benchmarking and/or evaluation process.
7. Excellent verbal and written communication skills and ability to present to multilevel audiences.
8. Must be detail-oriented.
9. Proficiency with MS Office programs required: Excel, PowerPoint, and Word
10. Ability to work in a team environment
11. Proactive, dynamic and results-driven