Job Description

About the Company:

Cognizant Workday Practice is a go-to Workday consulting partner with an exceptional track record of client's success. We are passionate about client satisfaction and strive to be collaborative with our clients and each other every step of the way.

Join our dedicated team of experienced Workday implementation professionals and become part of our dynamic, fast-paced, HR transformation consulting practice.

Responsibilities:

• Responsible for creating weekly, monthly, and quarterly reports for both customers and internal teams;

• Responsible for creating Feature Manuals for every Workday Release;

• Responsible for daily ticket monitoring across all accounts in the region;

• Coordinating with Account Leads and Managers on any aged, nearing SLA, or breached SLA customer requests;

Skills & Requirements:

• Phone support rostering and administration

• Audit reporting to ensure the team is following ticket etiquette and internal ticket handling processes.

• Service Cloud Administration which handles internal ticketing requests

• Bachelor’s degree in Mathematics, Computer Science/Information Technology, Management Information Systems, or Engineering-related field is required.

• Superior detail orientation and organization skills

• Strong analytical mindset and usage of analytics and reporting tools

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.