Job Description

Conducts coordination activities to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Sets routine technician schedules and dispatches technicians for planned and unplanned work. Serves as liaison between the customer and the technician. University degree and 1 year suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.,Bachelors Degree,1 Year,Evaluated in context of the standard size. Often delivers own output within broad operational targets with significant impact within the job area. Less routinely delivers output with major impact on broad operational targets in the job area.,Often explains facts, practices, policies to both internal and external parties. Infrequently uses influence to convince both internal and external parties that have a desire to reach agreement to accept new concepts, practices, and approaches.,Regularly Correct or resolve issues or problems in existing systems and processes. Makes minor changes. Less often Adapts or enhances quality or value in existing methods; make better as part of day-to-day activities.,Problems may be only vaguely defined and require understanding and consideration of other job areas.,Broader knowledge of theory and principles within a professional discipline or advanced technical/operational practices.,Individual contributor, no direct responsibility for leading others.,Application of knowledge is narrow (domestic) and limited to locations within a country or neighboring countries with similar culture.