Job Description

About Project Resources Group (PRG)

As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Engineering & Design
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

Project Coordinator

PRG is seeking a skilled Project Coordinator to join our San Antonio, Texas team to oversee change management and risk only tickets, and vendor compliance across critical infrastructure projects. This role ensures all MOP documentation and change management tickets are thoroughly reviewed, scheduled, and tracked through full approval lifecycles to minimize operational risk. This role involves administrative office responsibilities, ensuring the execution of outside plant telecommunications construction projects.

Responsibilities

Work Package & Ticket Lifecycle Management

• Review and evaluate incoming MOPs and CM tickets for technical accuracy, clarity, and policy compliance.
• Provide actionable revision feedback to external vendors and follow up to secure timely approvals.
• Manage approval bottlenecks to keep maintenance schedules on track.

CTX MOP Tracker & Risk Maintenance

• Log incoming MOPs into CTX MOP Tracker.
• Maintain and update the Risk only tracker schedule, verifying ticket status and setting risk assessment parameters across daily jobs.
• Continuously update tracker fields as changes occur during maintenance or deployment phases.

Stakeholder Coordination & Alignment

• Facilitate daily morning tracking syncs with external vendors to align on job readiness and deliverables.
• Represent the team in enterprise-wide Change Control Board (CCB) Unified Network Meetings.
• Participate in end-of-day project syncs with internal PRG leadership to align on critical project progress and escalated risks.

Qualifications

• Two (2) to four (4) years in network operations, project coordination, or IT change management.
• Technical Knowledge: Familiarity with MOP protocols, Change Management ticket systems, and enterprise CCB operational workflows.
• Skills: Strong vendor management skills, meticulous attention to detail, and proficiency in schedule tracking and risk classification.
• Working knowledge of Google Workspace.
• Customer service acumen to interpret, communicate, and help deliver client needs.
• Impressive ability to organize and prioritize projects.
• Effective communication skills and ability to adjust delivery to your audience verbally and in writing.

Work Environment

The role will require walking, climbing stairs, and performing physical tasks in an office environment.

Compensation & Benefits

We offer competitive hourly pay plus opportunity for overtime ($28 to $32 per hour) along with a comprehensive benefits package, including:

• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan, with company match after one (1) year.
• Short-term disability coverage after one (1) year.
• Paid time off and holidays.
• Additional rewards such as company-paid life insurance, and other supplemental insurances available.