Job Description

Bring order to complexity. Help deliver technology solutions that make an impact.

At The Missing Link, we don’t just deliver technology solutions, we help organisations achieve meaningful business outcomes. As one of Australia’s most awarded IT and Cyber Security providers, and now part of the Infosys family, we’re continuing to grow our Infrastructure Solutions team and are looking for a talented Project Coordinator to join us.

With over 28 years of experience, 200+ team members, and a culture built on inclusion, innovation, and impact, we create an environment where skilled professionals can do meaningful work, sharpen their craft, and grow their careers.

We are The Missing Link between where you are and where you want to be.

The Opportunity

We’re looking for an organised and customer-focused Project Coordinator to join our Infrastructure Solutions Team.

This role serves as a key interface between clients, sales teams, technical specialists, vendors, and delivery teams. You'll be responsible for coordinating the successful delivery of small to medium-scale infrastructure and technology projects, ensuring agreed scope, quality, timelines, and budget objectives are achieved.

You'll work closely with internal and external stakeholders to coordinate resources, manage project administration activities, support billing processes, and help deliver an exceptional customer experience from project initiation through to completion.

What you'll be working on

Depending on project requirements, your work may include:

• Coordinating the delivery of small to medium-scale infrastructure and technology projects, ensuring scope, timelines, budget, and quality objectives are achieved
• Working closely with clients, technical specialists, vendors, and internal stakeholders to manage project schedules, resources, risks, and deliverables
• Maintaining project plans, documentation, reporting, and administration activities through ConnectWise and other project management tools
• Facilitating project meetings and providing regular updates to ensure stakeholders remain informed and aligned throughout the project lifecycle
• Reviewing project deliverables, supporting project billing activities, and ensuring successful project handover and closure

You’ll play a key role in keeping projects on track, supporting delivery teams, and ensuring clients receive an exceptional experience from project commencement through to completion.

Requirements

• 1+ year of experience within the IT industry, ideally in a Project Coordinator, Project Administrator, or similar role
• Tertiary qualification in Business, Information Technology, Project Management, or a related discipline
• Experience supporting the successful delivery of multiple technology projects in a fast-paced environment
• Strong organisational, communication, and stakeholder management skills
• Ability to manage competing priorities while maintaining a high level of accuracy and attention to detail
• Customer-focused mindset with a proactive approach to problem solving and continuous improvement
• Advanced Microsoft Word skills and intermediate Microsoft Excel skills
• Experience using Microsoft Project and ConnectWise, or similar project and service management platforms

Benefits

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Company culture that fosters learning and development through training and mentoring programs
• Opportunities for professional development and career advancement
• Learn from experienced professionals who actively share knowledge and mentor others
• Training and company paid certifications supported
• Exposure to diverse clients and industries
• Challenging, varied work that keeps you engaged and continuously learning

If you are passionate about delivering exceptional client experiences, enjoy working in a fast-paced environment, and want to be surrounded by people who genuinely care about quality and growth, we’d love to hear from you.