Job Description
Project Coordinator
Department: Operations
Employment Type: Full Time
Location: Threshold - Remote
Compensation: $60,000 - $80,000 / year
Threshold Communications is seeking a highly organized and customer focused Project Coordinator to join our growing team. This role is critical to the continued success of our customer implementations and ongoing account management efforts.
The ideal candidate will bring either telecommunications industry experience or strong project management experience within a fast-paced environment. Candidates who thrive in this role are proactive communicators, highly detail oriented, responsive, organized, and comfortable managing multiple moving pieces simultaneously across customers, carriers, vendors, and internal teams.
This is a fully remote position open to candidates located anywhere within the United States. The role reports directly to company leadership and works closely with internal operations, sales, provisioning, and customer support teams on a daily basis.
What Success Looks Like
Success in this role means providing a high level of responsiveness and communication to both customers and internal stakeholders while effectively managing multiple active projects at once.
The ideal candidate will quickly become comfortable navigating carrier portals, tracking order statuses, maintaining detailed project documentation, coordinating timelines, and ensuring customers consistently receive timely updates throughout the lifecycle of their projects.
This person should be comfortable operating independently, conducting research when needed, and supporting teammates collaboratively within a highly team oriented environment.
Key Responsibilities
- Manage all aspects of customer installations and telecommunications projects from contract through customer acceptance
- Maintain project timelines, customer commitments, and installation milestones while coordinating updates between carriers, vendors, IT teams, and internal stakeholders
- Review customer communications and respond promptly and professionally throughout the day
- Navigate multiple carrier portals to monitor order progress, provisioning updates, and installation timelines
- Lead weekly customer status calls for multi-location projects and provide organized post call summaries including action items and next steps
- Maintain detailed Excel workbooks tracking customer locations, implementation progress, timelines, and outstanding items
- Collaborate cross functionally with provisioning teams, NOC teams, sales teams, and pre-sales operations throughout the implementation process
- Support incoming calls through a shared support queue during business hours and participate in after-hours support rotation with the broader team
- Document customer communications, updates, and follow up activities within internal systems
- Support customer escalations professionally and proactively while helping drive timely resolution
- Represent Threshold Communications in a professional, knowledgeable, and customer-centric manner at all times
Skills, Knowledge & Expertise
- Previous telecommunications industry experience strongly preferred, though candidates with strong project management experience may also be considered
- Exceptional organizational skills and attention to detail
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast moving environment
- Comfortable working across Slack, Microsoft Teams, email, Excel, and multiple web based carrier platforms
- Ability to work independently while also collaborating effectively across teams
- Strong customer service mindset with the ability to communicate professionally across all levels of an organization
- Proficiency within Microsoft Office Suite, particularly Excel
