Job Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Project Coordinator Responsibilities & Duties Include but are not Limited to the Following:

To perform this role successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required:

• Support onsite greeting customers, facilitating their visit to the lab.
• Manage and maintain order process, from METrak entry through customer report deliverable, through PC team management and personal contribution.
• Ability to schedule and direct resources appropriately to ensure client project deliverable dates
• Schedule and attend kick-off meetings to ensure sample readiness
• Timely and Proactive client communications
• Maintains and takes ownership of client assignments
• Completes daily reporting and invoicing of jobs for assigned clients
• Oversees correct and complete project set ups including order book and keeping METrak 3.0 tab accururate
• Participates in professional technical training, conferences and client meetings as needed
• Communicate/report significant negative and/or positive feedback to leadersphip timely addressing customer issues
• Adheres to all company policies regarding Quality Assurance & Control, Ethics and Health & Safety
• Displays an enthusiastic demeanor to support a positive work environment
• Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
• Answer customer sales/project inquiries promptly per MET customer service expectations.
• Initiate and respond to calls and email from customers promptly per customer service expectations.
• Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.
• Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).
• Performs other duties as assigned

As-needed Responsibilities:

• Contribute to team efforts of customer arrivals, scheduling, and conflict resolution
• Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained to perform such duties

Qualifications

Basic Minimum Education Requirements

• Minimum BS/BA degree

Basic Minimum Work Requirements

• Minimum 5+ years of experience in a laboratory or other science field
• Basic technical understanding of many aspects of the laboratory, regulatory requirements, and specific method requirements related to Electrical Safety, EMC and Wireless product certification.
• Basic understanding of the laboratory business and inter-departmental relationships
• Demonstrated judgment or initiative in resolving issues and making recommendations
• Demonstrated excellent verbal and written communication skills
• Demonstrated attention to details and good documentation skills
• Demonstrated organizational skills
• Must have computer (Word, Excel, Teams, Outlook) and office related skills
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Physical Requirements:

• Office/Desk working environment
• Ability to navigate lab operational lab setting

Additional Information

Position is full-time working Monday - Friday 9:00am - 5:00pm, with overtime as needed. Candidates currently living within a commutable distance of Santa Clara, CA are encouraged to apply.

• Compensation: $ 40.00/hr
• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.