Job Description

Project Coordinator (Hybrid) – Geneva, IL Branch

$22–$25 per hour

Full-Time | Monday–Friday, 7:30 AM – 4:00 PM
Hybrid Schedule: In-Office Tuesday & Wednesday | Remote Monday, Thursday, Friday

We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Geneva branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution.

The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork.

Core Responsibilities

• Serve as a primary point of contact for internal and external customers
• Review and process orders submitted by the sales team
• Purchase products from vendors and corporate manufacturing facilities
• Track and manage key order dates, milestones, and activities
• Schedule and release completed products for fulfillment
• Coordinate value-add services and pre-finishing processes
• Arrange delivery and/or installation of customer orders
• Collect customer payments when applicable following delivery or installation
• Resolve issues related to shortages, damages, or service needs
• Process factory credits and follow up on pending or denied credits
• Support product inquiries and provide guidance on offerings
• Assist with inventory activities and discrepancy resolution
• Contribute to continuous improvement initiatives

Retail Segment (if applicable)

• Coordinate and manage installation permits
• Verify and collect Lead Safe Install documentation
• Schedule product installations and recovery appointments
• Approve and process subcontractor installation payments

Trade Segment (if applicable)

• Assist with quoting and bidding for projects
• Manage orders within OMS, including scheduling and communication of ship dates
• Coordinate delivery logistics with customers and contractors
• Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness

Qualifications

Education & Experience

• High School Diploma or GED required
• Associate degree or technical certification preferred
• 0–2 years of experience in customer service or general business preferred
• Construction, window/door, or building materials knowledge is a plus (not required)

Skills & Competencies

• Strong customer service and communication skills (phone, email, and in-person)
• Detail-oriented with strong follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Collaborative team player with a proactive mindset
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to quickly learn internal systems and software

Professional Attributes

• Self-motivated and committed to continuous learning
• Strong organizational and time management skills
• Ability to build trust with customers and team members
• Professional and polished communication and appearance
• Ability to handle conflict resolution effectively

Physical & Work Environment

• Primarily office-based with occasional entry into warehouse areas
• Regular standing, walking, typing, and communication
• Occasional lifting (up to 10 lbs.)
• Moderate noise level typical of office environments

Why Join Us?

• Competitive hourly pay: $22–$25/hour
• Hybrid work flexibility
• Opportunity to grow within a collaborative and customer-driven team
• Exposure to cross-functional business operations

Apply today to bring your coordination skills and attention to detail to a team that values quality, service, and continuous improvement.