Job Description

Project Coordinator

Who is Refloor?

Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It's individuals like you who join our team, fuel our growth, and make us want to continue to thrive. We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey!

Job Type:

• Full Time
• Pay: $17 - $20 Per Hour
• Schedule: Normal business hours 8:00am – 4:30pm
• In-Office setting. This is not a remote or work-from-home position.

What does Refloor offer? 

• PTO including paid holidays.  
• 401(K) 
• Medical, Dental, Vision Insurance 
• Life Insurance 
• Advancement Opportunities 

Mission/Purpose:

The Project Coordinator is the foundation for a successful customer experience. Through the swift and thorough processing of orders, effective communication, and dedicated customer support, the Project Coordinator ensures the seamless execution of flooring projects, from order validation to installation scheduling.

The Project Coordinator is responsible for reviewing and validating orders, arranging financing, and scheduling installations. They play a key role in entering and verifying job data, coordinating with customers and field leadership, and promptly resolving any issues that may arise during the process. Administrative tasks, including document and information collection, payment processing, and finance submissions, are efficiently managed by the Project Coordinator upon receiving files from Sales Representatives.

Job Responsibilities:

• Review and validate project details.
• Verify documents for accuracy and completeness.
• Communicate effectively with customers, keeping them informed of the flooring project's status and addressing any changes.
• Provide comprehensive answers and solutions to customer questions.
• Schedule jobs with customers and installers.
• Complete miscellaneous administrative tasks related to the project as needed.
• Submit credit applications for loan approvals and collaborate with lenders and customers to obtain finance approval.

Key Competencies:

• Action Oriented: Proactive and driven to take the initiative when necessary to ensure successful installations.
• Customer Focused: A commitment to delivering exceptional service and exceeding customer expectations.
• Effective Communication: Strong interpersonal and communication skills to liaise between customers and installation crews effectively.
• Problem Solving and Decision Making: Ability to troubleshoot issues, make informed decisions, and find solutions to ensure smooth installations.
• Dealing with Ambiguity and Complexity: Adaptability and composure in dealing with complex situations and changing project dynamics.
• Flooring or Home Improvement Experience (Beneficial) Previous experience in the flooring or home improvement industry is an advantage, but not required.

At Refloor, we take pride in our commitment to quality and customer satisfaction. If you're a detail-oriented, customer-focused individual who is ready to coordinate Luxury Vinyl Plank flooring installations, we want to hear from you! 

Refloor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.