This is a remote position.

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  Project Coordination & Delivery

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  Coordinate a portfolio of client-facing IT projects from kickoff through completion.

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  Partner with TAMs and technical teams to align on scope, timelines, risks, and dependencies.

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  Ensure clear communication across internal teams, clients, and external vendors.

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  Track progress, surface blockers early, and drive next steps to keep projects moving.

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  Support consistent project workflows, documentation, and communication standards.

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  Client Onboarding Management

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  Own and manage new client onboarding as a formal project.

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  Coordinate across internal teams (support, systems, TAMs) to ensure a smooth transition.

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  Set expectations with new members and guide them through onboarding steps.

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  Identify and improve onboarding workflows over time.

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  Systems & Process Improvement

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  Build, refine, and maintain project tracking systems (HaloPSA, project plans, dashboards, etc.).

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  Standardize how projects are tracked, updated, and reported across the organization.

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  Improve visibility into project status, risks, and timelines.

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  Identify inefficiencies and proactively suggest process improvements.

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  Vendor & Stakeholder Coordination

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  Coordinate with third-party vendors on project timelines, responsibilities, and deliverables.

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  Ensure accountability across all parties involved in a project.

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  Maintain clear ownership and escalation paths.

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  PMP or CAPM certification.

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  5+ years of experience in project coordination or project management.

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  Strong organizational and tracking skills across multiple concurrent projects.

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  Ability to communicate clearly with both technical and non-technical stakeholders.

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  Experience coordinating across multiple teams and external partners.

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  Strongly Preferred

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  IT experience or familiarity with IT infrastructure, systems, or managed services.

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  Experience working in a client-facing or consulting environment.

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  Experience building or improving project tracking systems and workflows.

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  Nice to Have

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  Experience working with nonprofit organizations or mission-driven teams.

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  Familiarity with tools like HaloPSA, ITGlue, or similar systems.

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  Should be willing to accept a long-term work-from-home arrangement.

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  Should be amenable to a permanent night shift schedule.