Job Description

Serve APAC proserve customers

NewfoldDigital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Markmonitor and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

We have an awesome opportunity for you to start a career in technology and design! We are looking for a passionate, tech-savvy, problem-solving, and customer service-focused individual to join our Professional Services Call Center Specialist team. We will train you to become a website guru who will consult with andassistcustomers throughutilizingyour creativity and customer service skills. As a Professional Services specialist, your success within the role allows you to help small businesses achieve their goals.

Whatyou’lldo & howyou’llmake your mark:

• Positivelyimpactsmall businesses' ability to grow & thrive

• Communicate with customers viainboundand outboundcall center (15-20 calls/day) focused ona high levelof customer satisfaction

• Support clients using your knowledge, design experience, and other creative assets

• Take the time to understand our customers’ goals and challenges, consultoptionsand make recommendations to enhance their design/marketing strategy

• Ability to thoroughly listen, understand andassisteach customer to resolve their needs

• Identifyand troubleshoot technical issues to best support our customer’s online presence

• Openly accepts and incorporates qualitative feedback

• Participates in cross-functional team meetings to improve processes

Who you are & whatyou’llneed to succeed:

• Graduate ofBachelor's degree in Information Technology, Business, Communications, or related field.

• At least2-3 yearsof customer experience in a BPO setup (required)

• Broad technology experience (preferred)

• Knowledge of internet, socialmediaand/or small business (preferred)

• Excellent written communication skills

• Amazing customer service skills

• Ability to type 40 words per minute (WPM).

• Basic understanding of Microsoft Word,Outlookand Excel.

• Detail-oriented, problem solver, and dynamic

• Strong conflict resolution, critical thinking and troubleshooting skills

• Must be able to multi-task and work well in a fast-paced environment

• A great attitude paired with a love for design and troubleshooting

• You have a powerful desire to learn web-based technologies

• You enjoy interacting with diverse groups of people, both internal/external customers

Whyyou’lllove us:

• Work-life balance.Our work is thrilling and meaningful, but we know balance is key to living well

• We celebrate one another’s differences. We’reproud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together onimportant issuesand provide learning and development opportunities for all employees.  We have 25+ affinity groups where you can network and connect withNewfoldersglobally

• Where can we take you?We’refans of helping our employees learndifferent aspectsof the business,bechallenged with new tasks,bementored, andgrowtheir careers. Unfold new possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.