This is a remote position.

SUMMARY

The
Project Coordinator
plays a vital role within our Professional Services team, ensuring the seamless execution of small-scale projects and efficient deployment of technical resources. This position is ideal for a detail-oriented individual who excels at organizing, communicating, and managing multiple tasks in a fast-paced, client-focused environment.

JOB RESPONSIBILITIES

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  Coordinate schedules for technical resources, ensuring optimal staff allocation based on skillsets, availability, and project requirements.
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  Serve as the primary liaison for on-site appointments, efficiently scheduling and confirming visits between technical staff and Clients.
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  Manage and maintain the service board for multiple small projects, tracking progress, deadlines, and resource assignments.
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  Collaborate with project managers, technical leads, and Client contacts to ensure clarity around project scope, timelines, and deliverables.
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  Proactively address scheduling or resource conflicts.
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  Communicate project updates, changes, and risks to relevant stakeholders in a timely and professional manner.
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  Assist with documentation, including work orders, meeting notes, and status reports.
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  Support the onboarding of new small projects, ensuring all necessary resources, information, and logistics are in place before work commences.
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  Contribute to continuous improvement of scheduling and coordination processes within the team.

QUALIFICATIONS

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  Previous experience in project coordination, scheduling, or a related administrative role, preferably within a Managed Services, IT, or technical environment.
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  Exceptional organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
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  Strong communication skills, both written and verbal, with a focus on clarity and professionalism.
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  Proficiency with project management and scheduling tools (e.g., service boards, ticketing systems, Microsoft Office Suite).
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  Experience with ConnectWise is a plus.
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  Detail-oriented mindset with a proactive approach to problem-solving.
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  Ability to work collaboratively within a team while also operating independently as needed.
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  Comfortable interacting with technical professionals and Clients alike.

Preferred Qualifications:

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  Experience working with Managed Services Providers (MSPs), professional services teams, or in a technical project environment.
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  Familiarity with IT service management frameworks and tools.
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  Associate or bachelor’s degree in business administration, information technology, or a related field (or equivalent experience).

JOB REQUIREMENTS

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  Should be willing to accept a long-term work-from-home arrangement.
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  Should be amenable to a night shift schedule.
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  Work hours will be 8am-5pm PST to provide coverage for West Coast team and Clients.