Job Description

Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

The Project Coordinator position will model the Netrio mission, vision, and values each day, functioning as a guide for dailyaccountabilitiesand responsibilities. This role ismainly responsibleforfacilitatingsupport activities for the Project Services Team, through a project's lifecycle.

KEY RESPONSIBILITIES

• Make recommendations and decisionsregardingthe urgency of customer requests and appointments, influencing priorities for service delivery.

• Provide clear,timely, and actionablefeedback on day-to-day interactions with technicians, teams, and customers.

• Identifyand share positive feedback from internal teams and customers to encourage a constructive and motivating team environment.

• Stay current and execute tasks within your business unit to support team performance.

• Maintainaccurate, detailed, and up-to-date project documentation.

• Collaborate with Supervisors/Coordinators from other business units to foster cross-department collaboration.

• Partner with project managers to providetimelysupport as needed to ensure successful project execution and delivery.

• Engage with management to support performance improvement initiatives by providing input and helping refine proposed process and workflow enhancements.

• Oversee the planning and coordination ofNetrio'sDisaster Recovery Service, including managinglogisticsand serving as the primary point of contact during day-of execution.

QUALIFICATIONS

Required:

• 3+ years ofdemonstratedclient relations, customer service, or administrative experience in a business position.

• Previousexperience with Project Managementor Technical Project Coordination.

• Ability to gather detailed technical information, quickly assess and prioritize incoming requests, and manage multiple competing priorities while collaborating with team members to meet customer needs.

• Computer literacy with Microsoft Office products and other related applications/tools, particularly Excel and Outlook.

• Experience and strong interest in customer service, building relationships with customers via telephone, email, video conferencing, and in-person interactions.

• Ability toanticipatework demand andallocateresources efficiently to meet client and business needs.

• Willingness to take ownership of job responsibilities and drive performance with minimal direction.

• Ability to build rapport and communicate effectively with clients and coworkers to reduce frustrations or concerns bydemonstratingempathy.

• Flexibility to accommodate pre-scheduled weekday after-hours and occasionalSaturdaywork to support disaster recovery (DR) testing activities.

• Mustresidewithin commuting distance of the Golden Valley, MN office.

Preferred:

• Experience working with project management tools or systems.

• Knowledge of service ticketing systems and reporting platforms.

• Previousexposure to working with cross-functional teams to deliver projects.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportiveteamculture. We invest in our people by providing comprehensive benefits, including:

• Competitive salary

• Comprehensive benefits package

• Wellness programs and professional development opportunities.