Job Description

The Project Coordinator is responsible for supporting tenant-related administrative operations to ensure smooth day-to-day functionality. This role focuses on rent collection, tenant service request triage, lease and compliance reporting, and assistance with coordinating special events. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities efficiently and professionally.

Key Responsibilities:

Tenant Relations & Coordination:

• Serve as the primary point of contact for tenants regarding administrative matters.
• Coordinate and manage rent collection processes, ensuring accurate records and timely payments.
• Triage tenant service requests, prioritize issues based on urgency, and dispatch appropriate personnel or vendors.
• Maintain service request logs and assist in tracking resolution timelines.

Reporting & Documentation:

• Assist in generating monthly reporting for lease compliance, rent payments, and tenant service metrics.
• Prepare and maintain accurate documentation, memos, and internal communications related to tenant activities and lease terms.
• Support in compiling reports for internal stakeholders and property management teams.

Vendor and Lease Administration:

• Assist with onboarding new vendors related to tenant services and building operations.
• Help monitor and document vendor performance and ensure adherence to service-level agreements.

Event Coordination:

• Assist with the coordination and logistics of special tenant events, including setup, communication, and scheduling.
• Liaise with vendors, internal teams, and tenants to ensure successful event execution.

General Administrative Support:

• Provide day-to-day administrative support to the property or asset management team.
• Support internal operations such as billing coordination, invoice tracking, and compliance documentation.
• Perform other administrative duties as needed.

Qualifications:

• Minimum of one (1) year of customer service or tenant services experience.
• Strong written and verbal communication skills.
• High proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines under pressure.
• Excellent organizational skills and attention to detail.
• Professional demeanor with a strong sense of accountability and initiative.