Job Description

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

At UserTesting, we help organizations create experiences people love. Through our User Interviews business, we connect teams with the right participants so they can gather meaningful insights and make confident, customer-led decisions.

As a Project Coordinator I, you’ll play a critical role in delivering high-quality participant recruitment for our customers’ research projects. You’ll manage projects from launch through completion—ensuring timelines are met, communication is clear, and participants are well matched to each study. Your work directly impacts the quality of insights our customers rely on to build better products and experiences.

This is a great opportunity for someone who is organized, proactive, and motivated by creating seamless customer experiences in a fast-moving environment.

Responsibilities

• QA and launch recruitment for customer-submitted research projects

• Manage the full lifecycle of recruitment, ensuring quality, accuracy, and on-time delivery

• Proactively communicate project updates, timelines, and recommendations to customers

• Serve as a product expert, staying current on new features and platform enhancements

• Respond to incoming customer communications with clarity, empathy, and efficiency

• Collaborate with cross-functional teams and provide coverage when teammates are out of office

• Identify opportunities to improve processes and contribute ideas that support team goals

Requirements

• 1+ year of experience in a client-facing role (e.g., account management, project coordination, customer support, or similar)

• Strong written and verbal communication skills with the ability to build trust and credibility

• Highly organized with strong attention to detail and the ability to manage multiple concurrent projects

• Comfortable working in a fast-paced environment with evolving priorities

• Proactive, solution-oriented mindset with strong problem-solving skills

• Bachelor’s degree preferred but not required

• Startup experience, Zendesk experience, or experience managing high project volume is a plus
  

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter

• Meet the Hiring Manager

• Participate in a Panel Interview

• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.