Job Description

The Role

We’re looking for an organised, proactive Project Coordinator to support the delivery of EPOS system implementations across hospitality sites including pubs, restaurants, hotels, and leisure venues You’ll be the central hub between customers, engineers, suppliers, and internal teams — keeping projects on track, stakeholders informed, and sites ready to trade. From IMACs to large-scale rollouts, you’ll ensure EPOS deployments are planned, controlled, and delivered to a high standard If you thrive on structure, communication, and making things happen behind the scenes, this role is for you.

What You’ll Be Doing:

Project Coordination & Scheduling

• Coordinate end-to-end EPOS installations across multiple hospitality sites
• Schedule engineers, implementers, and third-party suppliers
• Manage BAU IMACs and larger rollout programmes
• Track milestones, risks, issues, and dependencies

Customer & Stakeholder Management

• Act as the primary point of contact for EPOS project activity
• Liaise with site managers to confirm access, trading windows, and readiness
• Provide clear, timely updates on schedules, risks, and changes

Documentation & Control

• Maintain project plans, schedules, trackers, and asset records
• Update HALO / CRM and Work Request Trackers accurately
• Produce project updates and status reports when required
• Support RAMS creation, sign-offs, and quality checks

Quality, Cost & Compliance

• Ensure installs meet agreed quality, security, and H&S standards
• Manage accommodation bookings, travel, and POs within budget
• Review delivery methodology to drive cost and process efficiencies
• Support audits, invoicing sign-offs, and retail control compliance

Team & Delivery Support

• Coordinate implementer activity and sign-offs
• Support training needs that impact project delivery

Represent Projects in weekly internal and customer meetings

About the Company

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
nGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.

Job Type: Permanent.

Salary: £25,200 to £26,200 per year depending on skill and experience

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Requirements

Essential

• Experience in a Project Coordinator / Project Support / Operations role
• Strong scheduling, organisation, and multitasking skills
• Excellent communication (written and verbal)
• Confident working with multiple stakeholders and live projects
• Comfortable working in a fast-paced, customer-facing environment

Desirable

• Experience with EPOS, IT deployments, or hospitality environments
• Familiarity with IMACs, rollout programmes, or field engineering teams
• Experience using CRM / ticketing / scheduling systems

Benefits

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:

• Training We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• 28 Days Annual Leave We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
• Company Events and Team Parties and Events We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.