Job Description

Why your job is important to us

We are “the secure choice” for all our customers, providing them with round the clock reassurance that their IT is safe, resilient and in good health. Delivering high quality, smoothly run projects is a key priority for us, we want to drive internal efficiencies, improve client communications and ensure that every client is left feeling positive about any project that we deliver.

As project coordinator, you will take on an agreed scope of work from the sales team and take ownership for the delivery phase of the project. You will act as the client’s primary contact, ensuring all commitments are met and that the client feels well informed about any changes taking place. You will work with your ramsac colleagues to deliver clear communication both internally and externally throughout the project process.

Leading the way!

Based in our Guildford office, your key responsibilities will include:

· Managing a varied portfolio of client projects for organisations in the SME sector, running several projects at any one time.

· Managing resource allocation to ensure projects are brought in on time and on budget

· Fully own the project process from point of winning to final delivery, ensuring that internal resources are aligned, communication are clear, deliverables are met successfully, and documentation is accurate

· Lead internal and external meetings throughout the project lifecycle to ensure projects remain on track

· Manage any project delays/issues/changes in scope ensuring that all involved understand the next steps/costs and communicate agreed details back to the internal teams

· Communicate project process and status updates, both internally and with key stakeholders regularly

· Gather client feedback at the end of projects and make suggestions for future learnings

· Provide holiday cover for the team, caretaking projects, as well Onboarding new clients

· Drive the ramsac ethos of exacting standards through well managed projects

Inspire us!

We want to be known as the most ‘can do’ well-polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ – their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?

What’s really important to us

· Experience of managing IT projects, ideally within the SME sector

· Leading calls internally and externally, such as kick off, progress updates and closure calls

· Experience in implementing or changing internal project processes

· The ability to be self-motivated and highly organised

· The ability to motivate and enthuse your team colleagues

· The ability to initiate and implement great ideas

· A desire to drive continuous improvement within the business

· Strong communication skills

· A beady eye when it comes to details

· The ability to remain flexible, using process appropriately but never to the detriment of the client relationship

· The ability to see the bigger picture, working as part of a cohesive team to drive company growth and strategy

· A desire to develop your own skill set at any given opportunity

· The ability to remain calm under pressure and to make clients feel that they are the most important person on the planet!

The icing on the cake

· Experience in a multi-client environment

· Experience in a previous technical role

· Project management qualifications or formal training