Job Description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Project Client Solutions Manager is a client facing role responsible for managing multiple projects of moderate complexity from initiation through completion. This role coordinates project teams, defines scope and objectives, allocates resources, develops schedules, and maintains documentation that ensures timely delivery while maintaining business value. The position partners closely with business and technical stakeholders to translate business needs into practical and effective solutions.

What you will do

• Managing multiple projects, including defining and controlling project scope
• Assemble project teams and assign individual responsibilities
• Identifying appropriate resources and develop detailed work plans, schedules, estimates, and resource plans
• Create project documentation including a project plan with timeline and maintain timely to demonstrate outcomes
• Negotiate with users, staff, and management to define project objectives, priorities, and sequencing of work
• Ensure completion of project deliverables and adherence to established timelines
• Collaborate with business and technical staff to translate business needs into practical technology solutions, including business case development, data analysis, requirements and solution definition, root cause analysis, use case definition, and solution assessment
• Support project design and planning activities, including reviewing business requests, validating business justifications, working with business leaders or submitters to address issues, applying prioritization frameworks, facilitating management discussions, and reporting progress
• Ensure projects adhere to schedules while sustaining intended business value
• Participate in the development of additional services planned by the unit
• Recommend new business opportunities, systems, processes, and improvements; support research and strategy development; and implement improvements approved by senior management
• Attend meetings related to ongoing and prospective projects
• Identify, establish, and maintain effective business relationships
• Perform other duties as assigned

What you will bring

• Bachelor’s degree or equivalent combination of education and directly related experience
• 2+ years of project management experience, including managing multiple concurrent projects of moderate complexity
• FINRA fingerprinting required
• Excellent organizational, multitasking, project planning, timeline management, leadership, judgment, and negotiation skills
• Ability to set goals and work independently with minimal direction
• Demonstrated experience managing full project lifecycle (initiation through closeout)
• Experience working in a financial services environment preferred
• PMP (Project Management Professional) certification preferred
• Lean Six Sigma (Green Belt or higher) preferred

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.