Job Description

About this role:

This position is for a seasoned professional who responds to customer calls, troubleshoots complex customer issues, provides training to customers, and performs complex data analysis. Provides guidance to less experienced team members and makes changes to daily work procedures to ensure high levels of performance.

Primary Responsibilities:

• Develop and maintain an expert-level knowledge of current and legacy rental systems products.
• Collaborate with sales and customers directly to support rental applications across a broad spectrum.
• Analyze and review engineering specifications to ensure that the planned equipment usage will satisfy the customer's cooling, heating, and electrical needs.
• Develop project proposals based on customer needs and provide application design assistance.
• Planned, generate, release, and maintain engineering specification sheets, technical documentation, and specialized product documentation for all rental systems product offerings.
• Prepare standardized installation layouts needed in assisting the sales team.
• Generate request for quote (RFQ) documents and secure bid proposals for both purchasing new equipment and packaging of equipment for rental use.
• Maintain equipment purchasing files on all new equipment for traceability including creating specification sheets.
• Travel to project and vendor sites (when required) to act as a technical expert on behalf of Carrier Rental Systems.
• Perform load calculations, based on known customer data to assist sales in accurately specifying equipment.
• Assist in defining equipment nomenclature and maintaining documents associated with all rental equipment.

Basic Qualifications:

• Bachelor’s degree in mechanical engineering with HVAC focus.
• 3+ Years of experience in Engineering with Rentals applications experience preferred.
• 1+ years of experience with Microsoft Office and AutoCAD or similar engineering software.
• Read and interpret mechanical and electrical blueprints and have a detailed understanding of basic electrical and mechanical control systems.

Preferred Qualifications:

• Exceptional communication skills (written and oral).
• Advanced ability to adapt and react in a very fast-paced work environment.

Travel Required: Up to 15%