Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

We are currently seeking a high calibre professional to join our team as a Project and Programme Management.

In this role you will:

• Support the Process Excellence pillar agenda, translating the COO transformation strategy into a prioritised, sequenced programme of process improvement initiatives.
• Lead end-to-end process mapping and diagnostics across COO-managed workflows, quantifying inefficiencies, duplication, rework, and handoff delays.
• Design and implement simplified target-state processes, ensuring changes are embedded and sustained through updated procedures, controls, and training.
• Build and manage a pipeline of simplification initiatives, tracking throughput improvements, cycle-time reduction, and capacity release outcomes against agreed targets.
• Oversee deployment of process mining tooling, using data-driven insights to surface improvement opportunities at scale.
• Partner with IWPB Business Managers, Transformation Leads, and CIB Division COOs to align simplification priorities with business demand, capacity constraints, and dependencies.
• Set practice standards and develop capability for the Process Excellence Business Analyst, ensuring consistent methodology and high-quality analytical output.
• Represent the Simplify & Rewire pillar in senior COO/CEO governance forums, providing concise, delivery-grounded updates on progress, risks, decisions required, and outcomes.

To be successful you will need:

• 7–10 years’ experience in process excellence, operational improvement, or business transformation within financial services.
• Proven track record delivering end-to-end process redesign from diagnostic through implementation and sustained adoption.
• Strong expertise in process mapping and Lean/Six Sigma; Green/Black Belt certification advantageous but not mandatory.
• Familiarity with process mining/analytics tooling (e.g., Celonis, UiPath Process Mining, Python) and ability to translate outputs into actionable improvement narratives.
• Strong stakeholder management and communication skills, with experience influencing senior leaders and driving cross-functional alignment across IWPB/CIB or similar environments.
• Degree-level education (or equivalent); MBA or professional process qualification advantageous.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank

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