Job Description

The business office team always represents the voice of the customer to develop legally compliant, profitable, robust and sustainable business solutions for the whole of Service Engineering Operations

• Support revenue identification and development through research, benchmarking and innovative business delivery models (Website Subscriptions; Product Licensing, both for Authorised repairers, Fleet customer and IMTs; Compliance testing; Tool Vendor Data customer invoicing; Contract development; and Republisher business support Etc,.) to fund a robust Service Engineering organisation.
• Support of Budget preparation, consolidation, reporting (local and global) and ongoing control actions along with SEO senior management support, for all SEO purchased services including dashboard creation. Certification and Representation (CAR) and Bowler Chart reporting process support.
• Lead of Invoicing and billing management (globally and locally).

• Support rollout of new projects.

• Licensing management and dealer data base maintenance and issue management.

• Support Audit Control and MCRP Compliance for Service Engineering operations working with Team Leaders to effectively maintain the SEO Control files and Business Continuity Plans, Org Charts, Roles & responsibilities, Skills Matrices / DRIM & ROPA data compliance and to demonstrate compliance for internal or external audits including SharePoint management.

Requirements

• Excellent Microsoft skills - Excel, Word, PowerPoint,and Outlook.
• Strong communication skills - both verbal and written.
• Able to distil complex data/ information sets into key messages with actionable proposals appropriate to the audience (technicians, service managers, finance teams, senior management)
• Strong organisational skills.
• Works well within a team.
• Self-motivated requiring minimal supervision.
• Drive for Results mentality.
• Willingness to interface and engage with all levels of organisation.

Experience Preferred

• Ability to construct financial models to project revenues.
• Familiarity with
  • Concern reporting systems.
  • Lean methodology for critical thinking and problem resolution
  • Agile methodology for IT related concern resolution.
• Expertise and knowledge of Ford Systems and Processes preferred but key skills training will also be provided.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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