Job Description

The KYC / AML team in the Global Servicing Enablement organization provides governance, strategy development, project execution, capabilities enablement and analytical assessment to drive process improvement and across the GSG KYC / AML program. The Analyst – KYC / AML Strategy position will assist in developing and executing winning strategies across the Global Servicing Group (GSG) specifically focused on the KYC / AML regulatory program.

• Work as part of a diverse team of subject matter experts to partner with multiple business units including International Card Services, Global Merchant & Network Services, Operations, Compliance, product and engineering teams+ to collaborate on strategies and process improvements that meet compliance and regulatory standards while minimizing operational risk
• Consult and execute on strategic process designs for cross-functional KYC and AML initiatives impacting multiple lines of business
• Work closely with operations partners to ensure frictionless deployment of new or uplifted tools and procedures to enhance KYC and AML processes
• Produce audit-ready process maps and partner with MIS on reporting requirements
• Collaborate with capabilities partners to deliver multi-channel communications strategies which support E2E customer and colleague KYC/AML journeys
• Support the creation of comprehensive presentations in a clear and concise format for various audiences and leadership levels to include opportunities and recommendations
• Being part of a team which champions ground-breaking change across a variety of markets and business units, supporting appropriate governance to ensure seamless implementation of new strategies

• Ability to strategically link processes, systems, metrics, and financials on a global basis
• Ability to assess and understand regulatory requirements while also being passionate about the customer and colleague experience
• Demonstrate proactive approach to problem solving. Creativity in solving problems and eagerness to identify and present effective solutions
• Self-motivated and able to manage time effectively to ensure deadlines are met and work volumes are managed
• Strong team player with a positive attitude and flexibility
• Strong written and verbal communication skills combined with an ability to interact effectively with leaders and business partners
• Ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change
• Ability and willingness to operate independently in a complex matrix environment
• Preferred: Working knowledge of internal Global Services processes, systems and functional areas (Front and back-office servicing teams, GSP/ISP, C360, GAR, CLIC, WCC, Griffin, GO2, EDU)
• Preferred: Experience in collaborating with product and engineering teams
• Preferred: Project management experience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.