At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Business Integration Project Analyst supports the execution and coordination of initiatives related to Servicemembers Civil Relief Act (SCRA), Military Lending Act (MLA) and Partner Account Remediation processes. This role partners with cross-functional teams across Operations, Technology, Compliance, and Risk to ensure effective delivery of projects, regulatory adherence, and operational readiness.

The role is responsible for maintaining project documentation, tracking deliverables, supporting audit and exam activities, and providing analytical insights to build and improve process performance and compliance outcomes.This position reports to the Director of the CFN Account Remediation & Military Service Support Team.

Key Responsibilities includes the following:

Project Coordination & Execution Support

• Support the development and maintenance of project plans, timelines, and deliverables for SCRA/MLA and Partner Remediation initiatives.
• Support end-to-end integration of related initiatives, including system implementations (e.g., CLIC, ACE), process transformations, and regulatory updates.
• Track project milestones, dependencies, and action items to ensure alignment with timelines.
• Assist in coordinating activities across business, technology, compliance, and operations teams.
• Monitor progress and escalate risks, delays, or issues to project leads as needed.
• Support implementation activities and transition to business-as-usual operations.
• Support tracking and resolution of issues or escalations related to SCRA, MLA case processing.
• Help ensure processes are executed in accordance with regulatory requirements.

• Maintain project documentation, including status reports, meeting notes, action logs, and risk/issue trackers.

Audit & Regulatory Exam Support

• Assist in preparing for internal audits, compliance reviews, and regulatory exams related to SCRA/MLA.
• Gather and organize documentation, control evidence, and process artifacts for audit requests.
• Support walkthroughs and documentation reviews with Compliance and Audit teams.
• Track audit findings, remediation actions, and timelines to ensure timely completion.
• Maintain organized records to support ongoing audit readiness.

Minimum Qualifications:

• 2–4 years of experience in project coordination, operations, compliance, or business analysis.
• Strong organizational and documentation skills.
• Experience working in a regulated environment (financial services preferred).
• Ability to manage multiple priorities and meet deadlines.
• Competency in Microsoft Office: including Excel, Access & PowerPoint.
• Ability to interact cross-functionally and drive results.
• Strong written and verbal communication skills.

Preferred Qualifications:

• Exposure to SCRA and/or MLA processes.
• Bachelor’s degree or equivalent experience.
• Experience supporting audits or compliance reviews.
• Familiarity with project management tools (e.g., JIRA, Excel trackers, dashboards).
• Familiarity with case management systems (e.g., CLIC, ACE, or similar platforms).
• Experience with data analysis and reporting.

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.