Job Description

The Project Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Gather data needed to create and complete project plans, including the work breakdown structure and project schedule.
• Collect project performance data to help track project issues and track resolutions.
• Keep track of progress on project deliverables, as well as approved changes.
• Ensure project documents such as the project charter, communication plan and risk management plans are updated as necessary.
• Create variance reports for tracking project estimates to actual data.
• Assist in the analysis of project budget data and create reports to help organization track project costs.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Develop and manage project plans in support of project leads and/or other project stakeholders for large, cross-functional, regional project.
• Maintain communication lines with all stakeholders to keep them informed and to escalate any risks and/or issues appropriately and in a timely manner.
• Assist Product and/or other Project Leads or Project Managers in tasks supporting large scale and/or global projects through a thorough understanding of the SDLC (Software Development Life Cycle) methodology by which Citi manages its major technical projects.
• Independently interface with diverse operational and technical groups, assisting in translating business requirements into support processes while providing recommendations to optimize operational procedures and minimize risk.
• Utilize technology and the internet with comfort in order to assess the impact of technology changes on operational processes and procedures, Client Delivery, and our Clients.
• Perform analysis of current and proposed technology and business processes.
• Conduct and participate in UAT Scenario walkthroughs, UAT script reviews, identify any gaps and ensure closer of gaps prior to commencement of UAT.
• Monitor UAT planning, execution, defects and resolutions.
• Coordinate documentation and testing scenario walkthroughs with cross-functional stakeholders while tracking questions, issues and statements and working all issues to conclusion prior to PVT.
• Document findings and make recommendations to management for potential technology builds or process changes.
• Support UAT/Ops Readiness efforts.
• Document user manuals, training guides and perform training as necessary.
• Actively participate in strategy, planning and Senior Management meetings.
• Manage interdependencies to ensure the success of all projects.
• Effectively operate in a multi-faceted and constantly changing environment, with the responsibility for
  management of multiple project tracks of changing scope and priority on a frequent basis, without the aid of static technical requirements documents.
• Effectively and efficiently, operate in a deadline driven environment in order to meet the “live-to-market”
  dates.
• Monitor customer issues and advocate for ongoing process improvements.
• Support Release Management functions and the SDLC process throughout all phases of production.
• Ensure operational workarounds/gaps are tracked and worked to closure via technology enhancements or process improvements.

• Qualifications:

• 0-2 years of relevant experience
• Bachelor’s degree in a Computer Science, MIS or IT related course.
• Excellent: MS excel, MS word, MS powerpoint, sharepoint skills.
• Good Communication Skills: written, verbal and presentation skills Strong analytical skills.
• Experience with process automation background is a plus.

• Education:

• Bachelor’s/University degree or equivalent experience

Qualifications:

• 0-2 years relevant experience

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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