Position Overview

The
Project administrator is responsible for building and maintaining strong,
long-term relationships with strategic clients. This role ensures customer
satisfaction, drives revenue growth, and acts as the primary liaison between
the company and its most important projects. The project administrator will
identify opportunities, negotiate contracts, and deliver tailored solutions
that align with client objectives and the company’s business goals.

Key Responsibilities

·
Coordinate
internal resources and third parties/vendors for the flawless execution of
projects.

·
Ensure
that the project is delivered on-time, in full, within scope and
within budget.

·
Developing
project scopes and objectives, involving all relevant stakeholders and
ensuring
technical feasibility
.

·
Develop
a detailed project plan to track progress.

·
Use
appropriate verification techniques to manage changes in project scope,
schedule and costs.

·
Measure,
ensure and report project performance using appropriate systems, tools and
techniques.

·
Report
and escalate matters to senior management as needed.

·
Manage
the relationship with clients, staff's and other stakeholders.

·
Perform
risk management and ensure all identified risks are mitigated to a minimal
level.

·
Create
and maintain comprehensive project documentation.

·
Champion safe work procedures and conditions ensuring zero
injury to staff.

·
Respond to inquiries, requests, and complaints from clients and staff's
through multiple channels, including phone, email, physical, chat etc.

·
Provide accurate and timely information, guidance, and
assistance to resolve staff's issues and concerns.

·
Ensure service to client and staff's is offered as per the SLA
and within the contracted pricing

·
Serve
as the main point of contact for assigned key accounts.

·
Ensure
timely resolution of client/staff's’ issues and maintain high satisfaction
levels.

·
Develop
account plans that align with client needs and company objectives.

·
Ensure
compliance with contractual obligations and company policies.

Requirements

Qualifications

·
Bachelor’s degree in Business
Administration, Marketing, or related field.

·
3+ years of experience in account
management, Human Resource Management sales, or client-facing roles.

·
Proven track record of managing large
accounts and achieving revenue targets.

·
Strong negotiation, communication, and
interpersonal skills.

·
Ability to analyze data, identify
trends, and make strategic recommendations.

·
Proficiency in CRM software and MS
Office Suite.

·

·
Skills
& Competencies

·
Relationship Building
:
Ability to foster long-term partnerships.

·
Strategic Thinking
:
Skilled at aligning client needs with business objectives.

·
Problem-Solving
:
Quick to resolve issues and provide effective solutions.

·
Commercial Acumen
:
Strong understanding of business drivers and financial metrics.

·
Collaboration
:
Works effectively across departments and with diverse teams.

Location & Travel

·
Based in Juba with frequent field
visits.

·
Willingness to travel as required to
meet clients and attend work events.