Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Programs Associate Account Coordinator to join our Commercial Lines team in Phoenix, AZ!

The Programs Associate Account Coordinator supports the service and management of customer accounts by assisting with certificates of insurance, ID cards, and evidence of property insurance. This role also processes change requests, endorsements, audits, and claims, while maintaining accurate documentation, updating spreadsheets, and ensuring timely follow-up to support business production and retention.

How You Will Contribute:

• Issue certificates of insurance and evidences of property insurance.

• Issue ID cards.

• Order loss runs and experience mods from current carriers.

• Order MVRs when required for wholesalers.

• Process change requests, endorsements, and invoice agency bill items.

• Process policies, complete checklists, and communicate discrepancies with the Account Executive (AE).

• Process audits and invoice agency bill items.

• Report claims as needed.

• Pull and attach online documents.

• Maintain and update spreadsheets.

Licenses and Certifications:

• P&C Licensed (or obtain within 6 months of hire)

Skills & Experience to Be Successful:

• High school diploma or equivalent

• Proficient with MS Office Suite

• Exceptional telephone demeanor

• Ability to maintain a high level of confidentiality

• Professional office environment experience (Preferred)

#LI-KM1

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.