Job Description

Programme Support Coordinator

Application Deadline: 5 November 2026

Department: Programme Management

Employment Type: Permanent - Full Time

Location: Flexible

Compensation: £29,794.91 - £33,370.31 / year

Description

Contract: Full time, permanent

Salary: £29,794.91 (£33,370.31 inclusive of London office allowance) plus competitive pension

Location: Hybrid- 2 days per week in London Office

Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Please note this ad will close on Thursday 5 November at 9am.

Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.

We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.

As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape.

Coordinators play an important role in helping Frontline deliver high-quality programmes and services. They provide the organisation, communication and administrative support that enables teams to operate effectively, supports positive stakeholder experiences and helps ensure key priorities are delivered successfully.

Working closely with colleagues across Frontline, Coordinators help plan activity, coordinate stakeholders, manage information and support the smooth day-to-day running of projects, programmes and operational functions.

Whilst successful candidates will be deployed to a specific team, all Coordinator roles require strong organisational skills, excellent attention to detail, a proactive approach and the ability to build effective working relationships.

This is an excellent opportunity for someone looking to develop their career in programme delivery, learning and development, governance, digital services or organisational operations within a purpose-driven organisation.

Examples of teams and roles you may join

Whilst all Coordinator roles share a common set of core skills, the work of each team is different. Examples of roles include but are not limited to:

Design and Delivery Coordinator: support the planning and delivery of learning and development programmes for social workers and leaders. This may include coordinating workshops, residential events and online learning activities, preparing programme resources, managing participant communications and supporting facilitators to deliver high-quality learning experiences.

Digital Learning Coordinator: support the day-to-day operation of Frontline's digital learning platforms and systems. This may include responding to learner and stakeholder enquiries, managing digital learning inboxes, supporting online events and webinars, maintaining digital content and resources, troubleshooting user issues and helping ensure learners have a positive experience of Frontline's digital services.

Programme Delivery Coordinator: support programme and project teams by coordinating meetings, maintaining plans and documentation, tracking actions and milestones, supporting stakeholder engagement and helping teams stay organised and on track.

Key Responsibilities

Coordination and planning

• Coordinate activities, projects, meetings and events to support the successful delivery of programmes and services.
• Maintain plans, trackers and documentation, ensuring actions and deadlines are clear and up to date.
• Monitor progress and follow up with colleagues to help keep work on track.

Stakeholder support and communication

• Act as a point of contact for participants, partners, and colleagues.
• Coordinate communications and information sharing across teams and stakeholders.
• Build positive working relationships and provide a high standard of customer service.

Administration and information management

• Organise meetings, workshops and events, including logistics, agendas, note taking and action tracking.
• Maintain accurate records, systems and document repositories.
• Support the production of reports, presentations and other team materials.

Programme and operational support

• Provide day-to-day support to programme, project or operational activity.
• Assist with onboarding, scheduling, events, communications and resource management.
• Help identify and resolve practical issues that may affect delivery.

Continuous improvement

• Identify opportunities to improve processes, systems and ways of working.
• Support the implementation of new tools, technologies and approaches.
• Share learning and good practice with colleagues across Frontline.

Skills, Knowledge and Expertise

Experience and knowledge:

• Experience in a coordination, administration, project, programme or operational support role.
• Experience coordinating multiple stakeholders and competing priorities.
• Experience organising meetings, maintaining documentation and following up actions.
• Good IT skills, including Microsoft Office applications.
• Experience maintaining information, records or reporting systems.
• Experience working within education, learning, public sector or not-for-profit environments.

Skills and characteristics:

• Strong organisational skills, with the ability to prioritise work and manage competing demands effectively.
• Excellent attention to detail and commitment to producing accurate, high-quality work.
• Strong written and verbal communication skills, with the ability to communicate clearly with a range of audiences.
• Proactive and dependable, taking responsibility for tasks and following them through to completion.
• Collaborative, with the ability to build positive working relationships and contribute effectively as part of a team.
• Adaptable and resilient, responding positively to changing priorities and ways of working.
• Confident using new systems, tools and technologies.
• Demonstrates a commitment to learning and continuous improvement.

Benefits

• Flexible working hours
• Competitive pension employer contribution
• 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
• Buy up to five days annual leave a year
• Interest free loan for season ticket
• Personal coaching and mentoring
• Cycle loan scheme
• Deposit loan scheme
• Volunteering days
• Employee assistance programme
• Life Assurance Scheme (x3 salary)