Job Description

What You’ll Do

Your key accountabilities will include:

• Use technology, AI, and automation to streamline processes and reduce manual effort.
• Monitor progress across projects and activities, ensuring milestones, dependencies, and deadlines are met.
• Identify, manage, and escalate risks that could impact delivery.
• Engage with internal and external stakeholders to track progress and maintain momentum across initiatives.
• Support the preparation of reports, updates, and documentation needed for successful project delivery.

Who You Are:

Your skills and experience will include:

• Analytical and structured, with a strong ability to organise work efficiently and manage complexity.
• A clear communicator, confident working with a wide range of stakeholders.
• Adaptable and comfortable operating in a changing, transformation‑focused environment.
• Skilled in stakeholder management, able to collaborate across Property, Finance, Retail Operations, and external partners.
• Technically curious and digitally capable, with an understanding of Power BI (desirable but not essential).

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.