Job Description

• Programme Manager
• Permanent
• Salary dependant on experience
• Cardiff, Hybrid (Regular attendance at our Cardiff Office)

Partner with clients. Drive delivery excellence. Lead a team that makes it happen.

Are you a strategic, client-focused leader who thrives in complexity? Do you love guiding talented people to deliver meaningful, well‑controlled change? If yes — you’ll feel right at home with us.

We’re looking for a Programme Manager to lead the delivery of client change, directly with our clients to understand their strategic priorities and ensuring Target is fully aligned and resourced to deliver to their needs.

What You’ll Be Doing

You’ll be at the heart of how Target delivers — setting the bar for delivery excellence across complex, high‑impact programmes and projects.

You will:

Delight Clients

• Be trusted by our clients as a delivery partner who gets things done – and gets them done well
• Nurture relationships with our clients, understanding their strategy and priorities
• Translate client needs into clear, well‑structured delivery roadmaps
• Ensure projects are scoped, planned and delivered to agreed milestones and outcomes

Drive Financial Performance

• Apply strong commercial and financial awareness to all programme decisions
• Manage budgets, forecasting and financial controls with discipline
• Support pricing, bids and commercial conversations with clients

Lead People

• Lead, develop and support Project Managers, ensuring they’re equipped, motivated and set up for success
• Inspire and energise the wider change and technology community, fostering collaboration, agility and a shared commitment to delivery excellence

Enhance Processes

• Deliver programmes in line with Target’s frameworks, ensuring control, compliance and quality
• Report progress clearly, escalate risks early and embed lessons learned
• Champion continuous improvement, lean delivery and high performance

What It’s Like to Work With Us

Change Delivery is where the action happens — no two days are the same.

You’ll be surrounded by experienced, collaborative colleagues with diverse backgrounds, always ready to share knowledge and support. You’ll work closely with teams across the business, right up to Exec level, shaping the change that pushes our organisation forward.

And because people matter here:

• You’ll get regular feedback and recognition for your impact
• We celebrate success through our My Recognition portal
• We’re committed to wellbeing, embracing tech, and offering real opportunities to grow your career
• We genuinely care about creating a fun, supportive culture

Requirements

What You Bring

You’re someone who is:

• An excellent communicator who builds strong relationships with clients and colleagues
• Organised, structured and confident managing time and competing priorities
• Commercially astute and comfortable managing budgets and financial forecasts
• A supportive leader who grows others
• Accountable, solutions‑focused and calm under pressure
• Always looking for ways to improve how things are done

Experience & Qualifications

You have:

• Proven experience leading change delivery in a client-facing role
• Strong financial services experience
• A PM qualification (APM, Prince2, or equivalent)
• Experience leading PMs and managing portfolios
• Experience with Waterfall, Agile and Hybrid approaches

Bonus Skills (Nice to Have)

• Experience delivering in outsourced or BPO environments
• Offshore team collaboration
• Exposure to ISO/CMMI
• Agile qualifications and/or MSP certification

Benefits

We are passionate about our colleagues and offer industry leading benefits....

You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!

Ready to Lead the Change?

If you want to deliver impactful delivery for clients, develop great people and make a visible difference — we’d love to hear from you.