Reporting to the Manager, Foundations Programmes, this role supports the successful development, deployment, adoption, and continuous improvement of the Uzazi Salama digital health platform by providing technical coordination, vendor oversight, implementation support, and programme delivery assistance. The role serves as the day-to-day link between Safaricom Foundation, implementing partners, county health teams, users, and technology vendors such as Savannah Informatics to ensure timely delivery, quality assurance, stakeholder alignment, and operational sustainability.
The role is designed to strengthen internal ownership of digital health systems, accelerate issue resolution, improve user adoption, and reduce reliance on external vendors through embedded technical coordination and programme management — aligning with the Foundation's strategy of driving speed, accountability, sustainability, and stronger user-centred solutions.
Serve as the Foundation's day-to-day focal point for application development activities
Monitor performance and delivery of Savannah Informatics and other technology partners against agreed workplans, timelines, and deliverables
Review system enhancement requests and coordinate prioritization of features
Track progress of software development sprints and implementation milestones
Coordinate testing, bug tracking, and issue resolution processes
Escalate critical technical issues and implementation risks for management action
Support quality assurance and user acceptance testing before system releases
Maintain documentation of system changes, releases, and technical decisions
Coordinate deployment of the Uzazi Salama platform across existing and new counties
Support onboarding of health facilities, county health teams, and Community Health Promoters (CHPs)
Coordinate training schedules and user support activities
Monitor implementation readiness, rollout progress, and adoption metrics
Provide on-site and remote implementation support during deployments
Work with county stakeholders to address operational challenges affecting system utilization
Support integration of digital workflows within county maternal and child health programmes
Manage day-to-day engagement with Savannah Informatics and any technical service providers
Track vendor performance against SLAs, contracts, and project plans
Participate in technical review meetings and document agreed actions
Coordinate resolution of system defects, downtime incidents, and user support requests
Validate technical reports and implementation updates submitted by vendors
Ensure solutions align with programme objectives and health-sector user needs
Track system usage indicators and adoption trends across counties
Monitor platform uptime, defects, user feedback, and issue-resolution timelines
Prepare regular implementation progress reports and dashboards
Support data-driven decision-making by generating insights from platform performance and utilization data
Document lessons learned and implementation best practices
Support coordination between Safaricom Foundation, M-Pesa Foundation, implementing partners, county governments, and technology partners
Participate in technical and programme review meetings
Facilitate communication between business, programme, and technical stakeholders
Track implementation commitments and action points
Support implementation of broader Health Pillar initiatives
Assist in planning, monitoring, and reporting of health programmes
Support field visits, stakeholder engagements, and programme launches
Contribute to grant implementation tracking and partner performance reviews
Bachelor's Degree in Computer Science, Health Informatics, Information Technology, Software Engineering, Digital Health, or Public Health with a strong ICT background
3 to 5 years' experience in digital health, health informatics, software project management, or technology-enabled development programmes
Experience working with software vendors and technology partners
Experience supporting digital solution deployment in public-sector or health-sector environments
Experience working with county governments or health programmes is an added advantage
Digital Health Systems Management, Software Development Lifecycle (SDLC), Vendor and Contract Management, Requirements Gathering and Documentation, User Acceptance Testing (UAT), Data Analytics and Reporting, System Deployment and User Adoption, Project Management, Stakeholder Management, Risk and Issue Management, Health Information Systems
Strategic thinking, accountability and ownership, strong problem-solving capability, results orientation, effective communication skills, relationship management, adaptability and resilience, ability to work across technical and non-technical teams
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/update your candidate profile on the recruitment portal, fill in your necessary work experiences and then click on the apply button. Remember to attach your resume.
Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.
Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.
We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.
Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.
Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.
As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.
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