Job Description

We are looking for a highly talented individual to fill the role of CSM Demand side. Has to be a people person – a relationship wizard with analytical skills. The ideal candidate will be in charge of our partners’ day-to-day growth & and will need to show technical skills, creativity in finding solutions & and people skills in obtaining all the internal information for the partners’ needs. Also, the candidate will be representing the activity in summits and client-facing meetings that will require native English levels & and presentation skills. Day-to-day work within a team, while collaborating with cross-teams as well. The CSM should be a team player!

Responsibilities

• Managing top SSP’s & DSP’s partners in the industry
• Manage day-to-day relationships with our clients – Grow and optimize strategic accounts.with key stakeholders, including executives, decision-makers, and influencers, to understand their business needs and goals.
• Drive customer retention and expansion by proactively identifying opportunities for upselling, cross-selling..
• Foster effective collaboration and communication with cross-functional teams, including Sales, Product, and Support, to drive customer success and deliver seamless customer experiences.
• Having a constant technical overview of the products, both in terms of relevance and abilities.
• Participate in abroad business trips and summits.
• Lead quarterly business reviews (QBRs) with partners: delivering tailored insights and aligning leadership on strategic action plans.

Requirements

• 2 years of Customer Success experience in the ad tech industry - MUST!
• Strong understanding of customer success principles, methodologies, and best practices.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with diverse stakeholders.
• Analytical mindset and the ability to leverage data to drive insights and decision-making.
• Results-driven with a track record of meeting or exceeding customer retention and growth targets.
• Proficiency in using customer success platforms, CRM software, and other relevant tools.
• Exceptional organizational and time management skills, with the ability to prioritize and manage multitasking
• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
• Self-motivated and able to work independently as well as collaboratively within a team.

Advantages

• Experience in managing top DSPs and SSPs in the industry, including high familiarity with their platforms - Advantage!